With that 160$ you paid, you get life time support. Through the members area, you can enter support tickets. The forum is just a live-board with direct input/output from the users, vB team and developers. Everybody there can decide at any time to STOP helping or even shut it down 100%. NO obligation towards ANYBODY.
let me show you what is stated at the top of your member's area, in big letters:
[high]Priority Support
Want priority support on the community forums? Enter your username here to mark yourself as a valued customer![/high]
url:
ALSO:
[high]Online Resources vBulletin Community Forums
For the fastest possible response to your technical support questions, post your question in the vBulletin community forums.[/high]
Maybe I understand wrong what Jelsoft means by that, support on the forums. Please explain to me. How can I enquire support if i'm banned?
Comparing vBulletin.org with vBulletin.com is not irrelevant. I do not request to get support on hacks, they are not supported by Jelsoft, but I think is a matter of professionalism not to conduct those actions like rating in purpose my threads "1". Please note that this thread had nothing upseting into it. It was a simple question about c-prompt's online store. notice also that every single thread i start is rated always "1".