The Website Cannot Display the Page HTTP 500

[AmandaM]

Hello All,

I have been receiving emails from multiple users with the following error message:

The Website Cannot Display the Page
HTTP 500

The users are able to access the login page and once they enter their credentials they are transferred to this error page. It seems this error follows the account as they have tried multiple computers and still have the same error message. This has happened to roughly 30-40 accounts now.

The error message when using Google Chrome is reported as:

A System Error has occurred.
The software is experiencing a systems error.
You should attempt to repeat your last action. If this error occurs again, please
contact the site administrator.

I have GoDaddy as my Host and I am only showing 2 errors on my cPanel:

[Tue Jun 13 04:07:10.394606 2017] [autoindex:error] [pid 24837:tid 140131631548160] [client 66.249.73.4:37836] AH01276: Cannot serve directory /home/jamesmeyers1/public_html/: No matching DirectoryIndex (index.html.var,index.htm,index.html,index.xhtml,i ndex.wml,index.perl,index.pl,i ndex.plx,index.ppl,index.cgi,index.jsp,index.js,in dex.jp,index.php4,index.php3,i ndex.php,index.phtml,index.shtml,default.htm,defau lt.html,home.htm,index.php5,De fault.html,Default.htm,home.html,welcome.html) found, and server-generated directory index forbidden by Options directive

[Tue Jun 13 01:03:50.490587 2017] [autoindex:error] [pid 20862:tid 140131673507584] [client 66.249.65.151:42583] AH01276: Cannot serve directory /home/jamesmeyers1/public_html/: No matching DirectoryIndex (index.html.var,index.htm,index.html,index.xhtml,i ndex.wml,index.perl,index.pl,i ndex.plx,index.ppl,index.cgi,index.jsp,index.js,in dex.jp,index.php4,index.php3,i ndex.php,index.phtml,index.shtml,default.htm,defau lt.html,home.htm,index.php5,De fault.html,Default.htm,home.html,welcome.html) found, and server-generated directory index forbidden by Options directive

Lastly, the only way that I have found to correct the problem is to delete the users account and create a new one for them. However, that has been a temporary repair as I am now getting contacted by users who this is happening to again.

Any thoughts??

Thank you in advance,

Amanda