Vbulletin vs Xenforo customer service

[katie hunter]

Without going into details of any of the VB or XF stories based on past experience, here is a difference in the level of professionalism and why VB is better than XF (not only features wise but with the way they communicate with customers) - Something built on history VBulletin - is not the same as something built on no history and just exploited and grabbed a good 'chance' - Xenforo

Lawrence Cole - VB manager http://www.linkedin.com/in/lawrencecole (experience)

I apologize that you were spoken to in that manner. We appreciate each and every vBulletin customer and hope that you continue to choose to do business with.

Mike one of Xenforo Founders and Developer

If you do not find this or any of our rules acceptable, I can only suggest that you do not post on the XenForo.com forums.

True customer service professionalism comes when someone respond in a clam and professional manner trying to resolve the matter rather than degrading it. All it needs is a friendly tone, not a stubborn one. It really works, I wonder why many companies do not understand this. You built more trust and it is the essence of any successful business - take Amazon for example. Their # 1 priority is customer service satisfaction.

Try to disagreed with XF and you will be crossed, they don't need you, they need people who can join their bandwagon and propaganda. Hypocrisy at its finest.

I'd like to mention that with Lawrence Cole, he was very patient with my ticket responses and always kept a clam and professional figure. Meaning he didn't snap just because he didn't like what i say or the way i say it.

You know where i am staying (: VB :up: