Users getting PM notifications but INBOX is empty

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Users getting PM notifications but INBOX is empty

07-23-2013, 09:28 AM

Divvy

Join Date: Nov 2008

Posts: 161

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Users getting PM notifications but INBOX is empty

Hi guys,

A few of my users are saying (and this happening with m too) that they received PM notifications through email but when they enter in the forum, theres nothing there, PM INBOX is empty or with old messages. Seems like it's a gradual problem that affects users at random.

Questions:
1. Is there any known cause of this?
2. Can I refresh or rebuild the notification counter somehow? Couldn't find anything relevant in AdminCP's Maintenance->Update Counters section.

Note: I didn't upgrade or installed any product/plugin recently, so I doubt that is a plugin conflict. This starts to happen since one week ago.

Any ideas? Thanks!

Best regards

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