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Site Down After Upgrade

#11

03-07-2013, 09:15 PM

Lynne

Join Date: Sep 2004

Location: California/Idaho

Posts: 41,180

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Actually, logging into ftp is very important - they will want to view your error_logs, so you should make sure they are available via ftp.

And if it can't read the config.php file, then you have to wonder if it's a php error that is happening. If so, that would be in those error_logs I just mentioned. So, if I were you, I'd make sure your host has enabled error_logging and that the error_logs are right there in the directory or you'll be hearing back with the person asking them where they are.

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