A 3 type Infraction Moderation System: White cards for smooth user activity tracking

[socialvisionsbcn]

I'm admin on a sex and prostitution services oriented forum in Spain.
At present time we count 24.000 registered users, 10.000 average visits in labour days and 30-40 new users every day.

We deal with intense activity on moderation since first start up. The moderation team is formed by 6 persons currently and we have a wide range of predefined sanctions of which we assign 10-15 per day among users. Not only infractions; corrections on format and relocation of posts accumulates quite a while in moderation and supervision tasks.

The main problem for us is supervision of covered promotion of girls and agencies. Though they have free participation and promotion on the site, the temptation to appear as a satisfied customer on the forum is still strong. We have to thank the "Multiple Account Detection & Prevention" hack for the enormous work that does in our web (thanks Kiros72 !!) but even that way we've got to keep an eye on many facts to detect fraud or hidden promotion.

The usual way to contribute in our forum is a "service experience" text layout in wich users fill their sexual encounters with professionals. The amount of text of narrative and others contributions of many users is such that is hard to get a rapid quick review of a writer's intentions by just reading across his recent posts.

Among many other technical efforts for improving moderation efficiency, we are trying to involve users in the use of the "reported post" function. A bit of original mod of ours is that we reoriented the yellow card of infraction-warning to give positive feedback to those who collaborate reporting. We have turned this card into green colour and a predefined infraction title thanks the user whose report gets to moderation action.

So, we have the red cards also painted as yellow to soften the rejection image to a more "suggestion" kind of message but the efficiency of automating messaging through the use of the infraction system instead of the Private Messaging is high. You get log on the user profile of the communications and we share with no extra effort the info among the moderation staff.

I forgot, we have configured a public Subforum with no reply capabilities were the creation of the automated sanction-thread takes place. So at least we can show users the tremendous activity that lies behind the site.

Our proposal is simple. We need to associate small pieces of info, suspicions and details observed on the users contributions to facilitate quick review of user activity (orientation, topics treated, interests) in the forum. We want this info to be placed somewhere accessible, sharable with moderation stuff and easy to launch from the post itself.

We strongly think that a 3rd type of card (a white card???) in the infraction-moderation system would be great. It would be analogous to a standard infraction in all ways except the user wouldn't appreciate any activity. No MP to user and no auto thread creation to get it away from our public infractions forum.

This solution would provide quick review info on the infraction subfolder of the user profile, accordingly mixed up with negative and positive (in our case) infractions history.

Currently a user infractions profile looks like this in our forum, mixing positive (green) and negative (yellow) cards.

We'd first like opinions on the idea and others points of view, but we are predisposed to offer the project as a paid work if the implementation is not very out of range of the vBullentin possibilities (I guess it is not!).

Thanks for your comments and attention.