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Old 02-08-2010, 02:28 AM
Mythotical Mythotical is offline
 
Join Date: Jun 2004
Location: Booneville, AR, USA
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Default Send email to support staff

Here's the deal, I have it set so when a new ticket is created it sends a notification to all support staff based on usergroup perms, the problem is it won't send and as far as I know it isn't pulling data to send the email.

Here is the code:
PHP Code:
    // Notify Support Staff
    
$ids '';
// Gather all usergroup information
    
$usergroups $vbulletin->db->query_read("SELECT * FROM `" TABLE_PREFIX "usergroup`");
    while (
$usergroup $vbulletin->db->fetch_array($usergroups))
    {
// only use if the usergroups are support staff or admin
        
if ($usergroup['usergroupid'] == '6' OR $issupport)
        {
            
$ids .= ',' $usergroup['usergroupid'];
        }
    }

// of course if not empty then continue
    
if (!empty($ids))
    {
// gather information on all users that are in the usergroups that are set as staff
        
$users $vbulletin->db->query_read("
            SELECT userid, username
            FROM `" 
TABLE_PREFIX "user`
            WHERE usergroupid IN (0
$ids)
            ORDER BY username
        "
);
        while (
$user $vbulletin->db->fetch_array($users))
        {
// self explanatory I hope
            
$supportstaff[$user['userid']] = array
            (
                
'userid'    => $user['userid'],
                
'username'    => $user['username']
            );
        }
    }
// assign variables which I'm not sure are even working
    
$userids $supportstaff['userid'];
        
$tostaff fetch_userinfo($userids);
       
$toemail $tostaff['email'];
       
$subject $vbulletin->options['bbtitle'] ." New Ticket Created";
       
$message "A new ticket has been created. Please visit the link below to view the ticket.<br />Ticket: ".$vbulletin->options['bburl']."/".$support_file."?do=ticket&amp;id=".$ticketid."";
       
vbmail($toemail$subject$message$headers); 
Keep in mind everything you see in there is for testing purposes only, once I have it working I plan to make phrases and such to use in the emails.

Anyway, I have been trying a few things to get this working, any help would be much appreciated.
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