Licensed vBulletin owner / can't download mods

[Jumbo]

I am trying to tie the vb.org and vb.com accounts together with my jl@*******.com email which under which I have a licensed version of vbulletin. I went to http://members.vbulletin.com/membersupport_priority.php to make sure the emails were set up properly, however when I try to download a hack I get the message:

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Jumbo, you do not have permission to access this page. This could be due to one of several reasons:

1. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
2. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

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Any idea what I am doing wrong?