Gigapros Server Problem?

[MarkD793]

I have been with Gigapros for close to a year and have been generally satisfied.

HOWEVER, I was hit with malware and after gigapros removed the files...I was hit again with in a few days...at least I thought. Tums out they never removed the original corrupted files. Now they say they aren't able to remove the corrupt files and that the tech dept must send it up to a higher dept to correct the problem. This has been going on for 2 weeks. The google warning and threat of malware is destroying my site.

Is anybody else experiencing this problem with Gigapros?