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Old 05-19-2009, 07:46 AM
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Dollarsign Dollarsign is offline
 
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Default User complaining his password isn't working

Hey guys,

A user e-mailed me saying that he cannot access my forums, it keeps telling him it's the wrong password although he thinks it's the right one. Is this a common problem? Please read what he wrote, I don't know how to help him as i'm only new to vBulletin.

Quote:
so ive tried logging into my account on "yourwebsite" and it keeps telling me im using the wrong password. so i clicked forgot my password so it sent me what my user name was which i was using the right one then i got a new password sent to me tried using it and it told me again it didnt work.
Thanks a lot your help is greatly appreciated!
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