Go Back   vb.org Archive > Community Discussions > Modification Requests/Questions (Unpaid)
Reload this Page vb help desk?
FAQ Community Calendar Today's Posts Search

Reply
Page 1 of 2 1 2
 
Thread Tools Display Modes
  #1  
Old 12-09-2004, 09:47 AM
PranK PranK is offline
 
Join Date: Apr 2003
Location: Sydney, Aus
Posts: 163
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default vb help desk?
hey guys,

I run a fairly busy board (15,000+ members, 1,000,000+ posts etc) and i get SOOO many support emails... what i am wondering is if there is a help desk add-on that somebody has made which works on a ticketing system or something.. i would so help to have something like that.

Thanks guys,

Christian
Reply With Quote
  #2  
Old 12-09-2004, 09:49 AM
Colin F's Avatar
Colin F Colin F is offline
 
Join Date: Jul 2004
Location: Switzerland
Posts: 1,551
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
Quote:
Originally Posted by PranK
hey guys,

I run a fairly busy board (15,000+ members, 1,000,000+ posts etc) and i get SOOO many support emails... what i am wondering is if there is a help desk add-on that somebody has made which works on a ticketing system or something.. i would so help to have something like that.

Thanks guys,

Christian
Wouldn't it be easier to just set up a forum for support?

You could close the threads with solved issues and if you have privat things just only allow members to view their own threads.
Reply With Quote
  #3  
Old 12-09-2004, 10:09 AM
PranK PranK is offline
 
Join Date: Apr 2003
Location: Sydney, Aus
Posts: 163
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
hey colin,

i want something that can be emailed to, so its not entirely forums based.
Reply With Quote
  #4  
Old 12-09-2004, 11:23 AM
paulyy paulyy is offline
 
Join Date: Jul 2004
Location: England, UK
Posts: 187
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
http://www.kayako.com - http://demo.kayako.com
Reply With Quote
  #5  
Old 12-09-2004, 11:49 AM
PranK PranK is offline
 
Join Date: Apr 2003
Location: Sydney, Aus
Posts: 163
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
holy crap!

anything thats not so... err... pricey?
Reply With Quote
  #6  
Old 12-09-2004, 11:56 AM
Zachery's Avatar
Zachery Zachery is offline
 
Join Date: Jul 2002
Location: Ontario, Canada
Posts: 11,440
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
Quote:
Originally Posted by PranK
holy crap!

anything thats not so... err... pricey?
Well if you dont want pricy i dont suggest deskpro ;P


Outside of the email you could setup permissions for a helpdesk
Reply With Quote
  #7  
Old 12-09-2004, 12:48 PM
PranK PranK is offline
 
Join Date: Apr 2003
Location: Sydney, Aus
Posts: 163
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
Quote:
Originally Posted by Zachery
Outside of the email you could setup permissions for a helpdesk
sorry Zachery, i dont follow.
Reply With Quote
  #8  
Old 12-09-2004, 01:15 PM
Zachery's Avatar
Zachery Zachery is offline
 
Join Date: Jul 2002
Location: Ontario, Canada
Posts: 11,440
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
Quote:
Originally Posted by PranK
sorry Zachery, i dont follow.
You can setup a forum where regular members can only see their own threads and the replys to that thread. and of course the other groups like staff groupswould be able to see their posts members posts and erpely to them as well
Reply With Quote
  #9  
Old 12-09-2004, 11:23 PM
PranK PranK is offline
 
Join Date: Apr 2003
Location: Sydney, Aus
Posts: 163
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
ahh i see what you mean... that would be good if only i could get email responses to post in there too...
Reply With Quote
  #10  
Old 02-11-2005, 08:32 AM
StarBuG's Avatar
StarBuG StarBuG is offline
 
Join Date: Dec 2001
Location: Germany
Posts: 1,033
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
http://www.cerberusweb.com/

1 Support Email unlimited free license

Have fun

StarBuG
Reply With Quote
Reply
Page 1 of 2 1 2

« Previous Thread | Next Thread »

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 05:34 AM.

Contact Us - Archive - Top

Powered by vBulletin® Version 3.8.12 by vBS
Copyright ©2000 - 2024, vBulletin Solutions Inc.
X vBulletin 3.8.12 by vBS Debug Information
  • Page Generation 0.04088 seconds
  • Memory Usage 2,254KB
  • Queries Executed 13 (?)
More Information
Template Usage:
  • (1)SHOWTHREAD
  • (1)ad_footer_end
  • (1)ad_footer_start
  • (1)ad_header_end
  • (1)ad_header_logo
  • (1)ad_navbar_below
  • (1)ad_showthread_beforeqr
  • (1)ad_showthread_firstpost
  • (1)ad_showthread_firstpost_sig
  • (1)ad_showthread_firstpost_start
  • (4)bbcode_quote
  • (1)footer
  • (1)forumjump
  • (1)forumrules
  • (1)gobutton
  • (1)header
  • (1)headinclude
  • (1)navbar
  • (3)navbar_link
  • (120)option
  • (1)pagenav
  • (1)pagenav_curpage
  • (1)pagenav_pagelink
  • (10)post_thanks_box
  • (10)post_thanks_button
  • (1)post_thanks_javascript
  • (1)post_thanks_navbar_search
  • (10)post_thanks_postbit_info
  • (10)postbit
  • (10)postbit_onlinestatus
  • (10)postbit_wrapper
  • (1)spacer_close
  • (1)spacer_open
  • (1)tagbit_wrapper 
Phrase Groups Available:
  • global
  • inlinemod
  • postbit
  • posting
  • reputationlevel
  • showthread
Included Files:
  • ./showthread.php
  • ./global.php
  • ./includes/init.php
  • ./includes/class_core.php
  • ./includes/config.php
  • ./includes/functions.php
  • ./includes/class_hook.php
  • ./includes/modsystem_functions.php
  • ./includes/functions_bigthree.php
  • ./includes/class_postbit.php
  • ./includes/class_bbcode.php
  • ./includes/functions_reputation.php
  • ./includes/functions_post_thanks.php 
Hooks Called:
  • init_startup
  • init_startup_session_setup_start
  • init_startup_session_setup_complete
  • cache_permissions
  • fetch_postinfo_query
  • fetch_postinfo
  • fetch_threadinfo_query
  • fetch_threadinfo
  • fetch_foruminfo
  • style_fetch
  • cache_templates
  • global_start
  • parse_templates
  • global_setup_complete
  • showthread_start
  • showthread_getinfo
  • forumjump
  • showthread_post_start
  • showthread_query_postids
  • showthread_query
  • bbcode_fetch_tags
  • bbcode_create
  • showthread_postbit_create
  • postbit_factory
  • postbit_display_start
  • post_thanks_function_post_thanks_off_start
  • post_thanks_function_post_thanks_off_end
  • post_thanks_function_fetch_thanks_start
  • post_thanks_function_fetch_thanks_end
  • post_thanks_function_thanked_already_start
  • post_thanks_function_thanked_already_end
  • fetch_musername
  • postbit_imicons
  • bbcode_parse_start
  • bbcode_parse_complete_precache
  • bbcode_parse_complete
  • postbit_display_complete
  • post_thanks_function_can_thank_this_post_start
  • pagenav_page
  • pagenav_complete
  • tag_fetchbit_complete
  • forumrules
  • navbits
  • navbits_complete
  • showthread_complete