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macadali · #1 08-19-2010, 10:03 PM

Hi,

I am running vBulletin 4.0.6

When either the administrator or a newly registered guest sign into the forum, there appears to be a problem when clicking on 'Settings' in the top right (next to 'My Profile' and 'Log Out'.

After clicking 'Settings' it comes up with a normal list view of 'My Messages', 'My subscriptions' and 'My Settings', however none of these are functional.

Take the last one 'My Settings' as an example. Under 'My Settings' is 'My Profile', 'My Account', 'Networking' and 'Miscellaneous', but none of these can be clicked on at all.

The forum was upgraded from 4.0.4 Patch Level 1 becasue of this exact same problem.

I just want to go live with the forum, but it's becoming very frustrating.

Can someone please me advise on the problem.

Many thanks

Lynne · #2 08-19-2010, 10:08 PM

What is in the source code? That's always a good place to start.

Is this a totally default style? And have you disabled the hooks via the config.php file to see if you still have the same problem?

macadali · #3 08-21-2010, 03:13 AM

Quote:

Originally Posted by Lynne

What is in the source code? That's always a good place to start.

Is this a totally default style? And have you disabled the hooks via the config.php file to see if you still have the same problem?

I'm sorry Lynne, but I don't know what you mean

. My forum was heavily customised by a web designer, so any technical jargon is left to her, and completely out of my scope.

Here are some screenshots of what it looks like:

Clicking 'Settings' - As you can see on the left hand side index the headings are there but the clickable sub-headings don't appear - well, actually some very small lines appear where there should be text.

Attachment 121115

It should be looking more like this second attachment here:

Attachment 121116

And when I log-out for example, I get a miniature little message that can't even be read. See here:

Attachment 121117

The same applies to the message when a new member signs up to the forum. They get the vBulletin Message as above, but no text (or minuscule text), instead of the normal text that appears.

Do you know what the cause of this may be?

Many thanks

Lynne · #4 08-21-2010, 03:28 AM

You find the source code by going to the page and clicking on View > Source Code. Then find the area where that code should be and see what it says - see what the html says. We need to see that in order to see what is going on.

And I really can't tell you why those things are happening since I have no idea what the html of that style is like.

macadali · #5 08-21-2010, 03:54 AM

It's a VERY long list Lynne.

This is the only part that I could find that had 'Settings'. Is this what you mean?

<title>Settings - xxxxx Forum</title>
<link rel="stylesheet" type="text/css" href="css.php?styleid=2&langid=1&d=1282240 003&td=ltr&sheet=addit ional.css" />


</head>

<body>

<div class="above_body"> 
<div id="header" class="floatcontainer doc_header">
<div><a name="top" href="forum.php" class="logo-image"><img src="cpstyles/Breeze/misc/banner.png" alt="xxxx Forum - Powered by vBulletin" /></a></div>
<div id="toplinks" class="toplinks">

<ul class="isuser">
<li><a href="login.php?do=logout&logouthash=128236530 8-a75d279f8d4d7023db726d785e7615ab65ec3fff" onclick="return log_out('Are you sure you want to log out?')">Log Out</a></li>

<li><a href="usercp.php">Settings</a></li>
<li><a href="member.php?1-Aimee">My Profile</a></li>

<li class="popupmenu nonotifications" id="nonotifications">
<a class="popupctrl" href="usercp.php">Notifications</a>
<ul class="popupbody popuphover">
<li>No new messages</li>
<li><a href="private.php">Inbox</a></li>
</ul>
</li>

<li class="welcomelink">Welcome, <a href="member.php?1-Aimee">Aimee</a></li>

<li id="fb_headerbox" class="hidden">

If not, do you think I may be able to send you my log in and password details to the forum so that you can see the exact info that you're after.

Sorry to sound like such an amateur.

Many thanks

Lynne · #6 08-21-2010, 04:04 AM

Sorry, but I need to see the html code aroudn where the links should be showing up but aren't.

But really, we can't help with your custom style - only the designer can. We can help with your default style. So, you should see if you still have the problem using the default style:
Create a new style with no parent:

Styles & Templates > Style Manager > Add New Style
Parent Style: No Parent Style
Title: Default vBulletin
Allow User Selection: Yes
Save

Then browse the site using that totally default vbulletin style - do you still have the same problem?

macadali · #7 08-21-2010, 04:38 AM

I did exactly what you said.

Created and saved 'Default vBulletin' as per your instructions and ensured it was the only one ticked in the style manager, but when ever I go to Forum Home Page to browse the site it takes me to exactly the same customised page. Strange.

I may need to open a support ticket on this one Lynne, because I'm getting nowhere.

The designer things that it is something wrong with the software.

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