User complaining his password isn't working

[Dollarsign]

Hey guys,

A user e-mailed me saying that he cannot access my forums, it keeps telling him it's the wrong password although he thinks it's the right one. Is this a common problem? Please read what he wrote, I don't know how to help him as i'm only new to vBulletin.

so ive tried logging into my account on "yourwebsite" and it keeps telling me im using the wrong password. so i clicked forgot my password so it sent me what my user name was which i was using the right one then i got a new password sent to me tried using it and it told me again it didnt work.

Thanks a lot your help is greatly appreciated!

[Biker_GA]

Have him clear cache and cookies. Also make sure he's inputing the password exactly as shown. Passwords are case sensitive.

[Dollarsign]

So is that the only thing it could be?

Is there any way I can change his password to something else for him and see if he can log in with that password?

Could it be a problem with the database?

Thanks

[Biker_GA]

If he's the only user having issues, I highly doubt it's a database or forum problem.

[Dollarsign]

Okay thanks Biker, i'll e-mail him and get him to try that, but for some reason I don't think it will fix it haha, hopefully it does

--------------- Added [DATE]1242726441[/DATE] at [TIME]1242726441[/TIME] ---------------

Hey Biker, your advice worked!

Didn't think it would be that simple

What do you think caused it?

Thanks again.

[BlueNinjaGo]

And if you need to, just go to the user's profile in ACP, and give him a new password. Then e-mail him the new password.

[Biker_GA]

Originally Posted by Dollarsign

Hey Biker, your advice worked!

Didn't think it would be that simple

What do you think caused it?

Thanks again.

Usually just a corrupt cookie.

[Dollarsign]

lol corrupt cookie, sound hilarious.

Okay thanks a lot guys!

[Picaroon]

Check that you aren't using the same cookie name for something else in your site. I have had that problem before in the past and discovered I was using cookies with the same name in a different web application ('password') which made it impossible to log in...