Banned but no reason

[SuperserverUK]

Hi,

I have noticed since an upgrade to 3.8 that some users are showing up as banned.

Some new and even users that have posted before are banned. Looking in the "view banned users" the "banned by" and "ban reason" is N/A

Im a touch lost on this one, any ideas?

[Lynne]

Are they all in the same usergroup? Perhaps someone accidentally changed the usergroup to a banned one. Also, check your moderator logs to see if a moderator banned them.

[SuperserverUK]

Thanks for the reply.

The banned users are in the banned group, no Additional Usergroups. User title is banned.

Another one appeared today.

[Lynne]

In order for them to become banned, they either:
- got banned by a moderator. Did you check the moderator logs like I suggested?
- got banned by a 'promotion' or cron job. Look at all your cron jobs and see if you have any from modifications. And, check your promotions
- someone did the change directly from the database. Check your access_logs. You may need to get help from your host with this.

Check all three of those.

[SuperserverUK]

I did check and nothing showing in the moderator logs at all.

The cron log and the only entry I found for the users was "activate" but other users were listed aswell but not banned.

I'm not sure on how to check "promotion" was the cause.

Access logs are clear.

Thanks for the help.

[Lynne]

The only other thing I can think of is to turn off your modifications for a couple of days and see if this continues to happen.