We could not activate your account because this web address is not valid

[Suri.CMS]

Hi All,
Some of my users got the validation emails (when they registered) and the validation link gave an error: We could not activate your account because this web address is not valid.

I checked the links in the validation emails they got and the last part seems to be wrong.

?a=act&u=3884&i=11893332

If I check the activationid in vb_useractivation table for that user, it's different from whatever is sent through validation email.

For example, activationid for that user is 91766347

Now, if I change the URL to:

?a=act&u=3884&i=91766347

Then the validation link works perfectly and the user gets submitted to admin moderation queue.

That means, the validation codes that are sent by vB in the email are wrong for some users.

What could be the possible reason for this ?

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Note1: I am NOT using any 3 rd party modules.

Note2: It's NOT the problem of clicking an incomplete URL. I checked the email my users have got. And the link was perfectly valid & not broken.

[Alfa1]

I have found the same issue. It would be best to post this on www.vbulletin.com/forum

[Suri.CMS]

Originally Posted by Alfa1

I have found the same issue. It would be best to post this on www.vbulletin.com/forum

Thank You. Already posted long back. Not much useful solution.

By the way, are you experiencing the same problem on your forums ? Did you solve it ?

[Alfa1]

I have no solution for it. I think it is an vbulletin bug. Did you post it in the bug tracker? If so, then please post the link.

[Suri.CMS]

Originally Posted by Alfa1

I have no solution for it. I think it is an vbulletin bug. Did you post it in the bug tracker? If so, then please post the link.

No ! I did not post yet in bug tracker.

It's happening only in few membership cases. So I did not know how to prove it.

[Alfa1]

Originally Posted by Suri.CMS

It's happening only in few membership cases. So I did not know how to prove it.

Same here. I suggest we both report it there, so Jelsoft has an indication that something is going on.

[Marco van Herwaarden]

If this happens on a regular basis, then please post examples of (real!!) unworking and working URL's as they are in the activation email. Also a link to your forum please.

Also how long did the user wait until trying to confirm his registration? Activation-id only has a short lifespan.

[Suri.CMS]

Originally Posted by Marco van Herwaarden

If this happens on a regular basis, then please post examples of (real!!) unworking and working URL's as they are in the activation email. Also a link to your forum please.

Also how long did the user wait until trying to confirm his registration? Activation-id only has a short lifespan.

Hi Van,

Can you please tell me where can I get the exact process of validation emails concept for vBulletin ? Any documentation available ?

And I don't understand why the validation codes need to expire ?

[Marco van Herwaarden]

I don't think more documentation is available other then the manual and comments in the source code.

Validation codes expire or security reasons and a normal user will confirm within 24 hours. If not they can always request a new validation email.