subscriptions not changing usergroups?

[wolfyman]

Originally Posted by LincolnForums

I had this same problem. I edited my Scheduled task -> Subscriptions to run twice an hour instead of however its setup and for some reason this fixed it.

Nope, still not working. REnewals aren't processing either, I am having to manually add time to the membership every time I recieve a subscription payment.

[10ofhearts]

Ditto

Tried changing it a multitude of ways and my subscriptions just refuse to update.

I'm still a few months from renewals though so not got that issue yet.

[wolfyman]

uggh.; $10 a month, 8 new members here, and a whole mess of Privat messages.

i hate to think it, but I may have to uninstall my hacks.

See if it works.

Get another subscriber.

see if it works.

reinstall the 20 hacks, one at a time..
get a new subscriber, each time...

etc.

etc.

somebody feel like playing scrabble? Because I'm about to ditch my job as a webmaster and try to make a living on scrabble.

[amykhar]

Mine stopped working for a while. It turns out, I had deleted a forum that the subscription used to give access to as part of the perks. Did you remove anything or change anything that the subscription depends on?

[wolfyman]

Thanks for the input Amy. Just checked again to be sure, but there's nothing special that has been removed.

My paid subscriptions allow my users to:
have a bigger avatar, use the pager (this is recent, could it be the culprit?),
more PM storage,
name changes color.

There are no extra forums for them.

Here's another clue - I checked my apache build, and cURL was not enabled. I have enabled it. The paypal stream etc passes in the test communication.

[amykhar]

Try turning off the pager and see if it works after that. If you get a sympathetic subscriber to help you test, he can subscribe, you can refund his money and unsubscribe him multiple times. Eventually, you'll get it sorted out. Turn a feature off. Test. If it works, that's the culprit. If it doesn't, turn the feature back on and move to the next one.

[10ofhearts]

Originally Posted by amykhar

Try turning off the pager and see if it works after that. If you get a sympathetic subscriber to help you test, he can subscribe, you can refund his money and unsubscribe him multiple times. Eventually, you'll get it sorted out. Turn a feature off. Test. If it works, that's the culprit. If it doesn't, turn the feature back on and move to the next one.

Been down most of that, just waiting on my mate getting back to me to finish it off, tried that before posting.

We do not have any extra forums either although a number of settings and permissions changes are supposed to occur.

If I manually move someone their profile works fine with all the new settings and permissions, it is only the automated process of changing usergroup when they conclude the subscription process that is busted.

I notice that there is a wee bug fix with the .4 upgrade for subscriptions we have scheduled some time to run that on our test site, although how reliable that will be I don't knowas we have a huge amount of things changed on there and being tested at the moment.

[10ofhearts]

Well I'm sorry to report that we are having as many problems still as ever.

We have done the upgrade to 3.5.4 and tried all the great suggestions that have been made, and are no further forward with the subscription issue, it is still busted, and still annoying the members.

We even tested an option to pay by mobile phone using the system, as it runs along the same principles, and everything tested fine, but the subscription group did not change when we 'cleared' the payment.

If anyone has any other ideas I'd be mighty aprreciative.