Nobody in the forum can login

[MistViper]

Hey guys I have a pretty big issue here. On my forum whenever I try to login, or any other user tries there is an error. It says invalid username/pass and that we need to wait 15 minutes before trying again. Do you guys know any way to fix this? I've seen people say go to php myadmin and create an admin account, but will that work for this issue? I'll try it and let you guys know but if you have ANY other help that would be greatly appreciated. Btw the site is -> mistviper.com

Edit:

I get this error when installing the tools.php file to my admincp directory:

Warning: require_once(./install/includes/class_upgrade.php) [function.require-once]: failed to open stream: No such file or directory in /home/mistvipe/public_html/forum/admincp/tools.php on line 46

Fatal error: require_once() [function.require]: Failed opening required './install/includes/class_upgrade.php' (include_path='.:/usr/local/php53/pear') in /home/mistvipe/public_html/forum/admincp/tools.php on line 46

[kh99]

If you have access to the database through phpMyAdmin, try emptying or truncating the 'strikes' table.

I think people have said that problem happens when you're using a proxy or cloud and it looks like everyone has the same ip address, then if anyone gets locked out, everyone's locked out.

If that's what the problem is, you can temporarily disable the strike system (although I guess you don't want to do that for very long), then figure out how to get things to use the right ip address. I'm not sure how to offhand, but I'll do a search, or maybe someone else will answer.

[TheLastSuperman]

Check your session table in the database, you can login cpanel then go to phpmyadmin to check the table in the your forums database. If the session table has around 30,000+ listed then its an issue there.

IF and I mean IF the session table has an insane amount of entries (like I mentioned above around 30k) then it could be your timeout setting i.e. how long the members can stay logged in - If you set this too high without modifying certain files it can cause an issue. IF the session table is full then run this query:

PHP Code:

TRUNCATE TABLE session 


http://www.vbulletin.com/forum/forum...-table-is-full

*All my comments above should only be read and any directions followed IF you checked your session table first and IF its full or around 30k entries.

[kh99]

Originally Posted by MistViper

Edit:

I get this error when installing the tools.php file to my admincp directory:

Warning: require_once(./install/includes/class_upgrade.php) [function.require-once]: failed to open stream: No such file or directory in /home/mistvipe/public_html/forum/admincp/tools.php on line 46

Fatal error: require_once() [function.require]: Failed opening required './install/includes/class_upgrade.php' (include_path='.:/usr/local/php53/pear') in /home/mistvipe/public_html/forum/admincp/tools.php on line 46

You need to upload the install folder to use tools.php.

[TheLastSuperman]

Originally Posted by kh99

If you have access to the database through phpMyAdmin, try emptying or truncating the 'strikes' table.

I think people have said that problem happens when you're using a proxy or cloud and it looks like everyone has the same ip address, then if anyone gets locked out, everyone's locked out.

If that's what the problem is, you can temporarily disable the strike system (although I guess you don't want to do that for very long), then figure out how to get things to use the right ip address. I'm not sure how to offhand, but I'll do a search, or maybe someone else will answer.

Ahh Kevin you're right too, sometimes if can be cloudflare or similar. There was a fix for this, some hosts updated and made sure cloudflare worked as-intended and then some hosts did not i.e. why they still run folks on php 5.2.14 when most should be on 5.4+

[kh99]

Originally Posted by TheLastSuperman

Ahh Kevin you're right too, sometimes if can be cloudflare or similar. There was a fix for this, some hosts updated and made sure cloudflare worked as-intended and then some hosts did not i.e. why they still run folks on php 5.2.14 when most should be on 5.4+

Yeah, I thought because it said "15 minutes" that it was strikes, but I'm not 100% sure that's the only time you get that message.

Edit: I'm not sure if this will do that: https://vborg.vbsupport.ru/showthread.php , it may be for users using proxies as opposed to the server side. I don't know enough about it to know if it's handled the same.

[MistViper]

Ok guys so somehow some way I waited 15 minutes and logged into the admin cp, as it saved my password and I just hit the login button. I disabled the strikes system so all my members are good now they can login. I really appreciate the quick support as I'm stressed out there is some internal error or something causing this. I definitely want the strikes system back asap for obvious reasons.

We don't have full table sessions or anything so that's not the issue.
We are using php version 5.3.29 would that be an issue? We do not use cloudflare though.

[kh99]

When you go to Who's Online, does it actually look like everyone's at the same ip?

[MistViper]

Yes it does! How can we fix this?

[TheLastSuperman]

Check to see if your scheduled tasks (cron) is running properly, if not then the cron job that clears strikes is not running. What was recently done or recently changed that would have caused this? Something was done it didn't just happen so in order to fix this situation we need to know what that was.