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SweDev · #1 08-29-2011, 11:39 AM

Hi
I'm just about to buy vB 4.x Publ.+Mob. suite, but first I wonder how good or bad they are on supporting their customers? Or maybe I totally have to rely on this forum for help?

I've seen discussion-examples where customers bought the mobile site and first got offered one price ($99) and when charged actually got charged $199 instead, but no one from vB even seems to be addressing this issue...

But on the other hand vB claims to have very rapid support and has a large customer base...

Please advice - thanks!

borbole · #2 08-29-2011, 11:56 AM

Quote:

Originally Posted by SweDev

Hi
I'm just about to buy vB 4.x Publ.+Mob. suite, but first I wonder how good or bad they are on supporting their customers? Or maybe I totally have to rely on this forum for help?

I've seen discussion-examples where customers bought the mobile site and first got offered one price ($99) and when charged actually got charged $199 instead, but no one from vB even seems to be addressing this issue...

But on the other hand vB claims to have very rapid support and has a large customer base...

Please advice - thanks!

From what I have seen the support is very good at both vb forums.

BirdOPrey5 · #3 08-29-2011, 12:04 PM

If you are buying the siute you get support through the vbulletin ticket support system so you don't need to rely on the forums but you can if you want to.

silvermerc · #4 08-29-2011, 12:16 PM

I don't rely on the ticket system often, i prefer to use the forum for support.
Ross

borbole · #5 08-29-2011, 12:20 PM

Quote:

Originally Posted by silvermerc

I don't rely on the ticket system often, i prefer to use the forum for support.
Ross

If you will need fast and personal support then it would be better to use the Ticket System.

blind-eddie · #6 08-29-2011, 01:35 PM

But, vbulletin will not support any vbulletin software that has been altered.
Meaning you can not have any addons added to your site to get support.

kall · #7 08-29-2011, 04:14 PM

Quote:

Originally Posted by SweDev

I've seen discussion-examples where customers bought the mobile site and first got offered one price ($99) and when charged actually got charged $199 instead, but no one from vB even seems to be addressing this issue...

What does that have to do with support?

The model and price changed. Some people paid $99, that was prior to the launch of the app proper, and before the new model, which allows the users to publish the apps under their own accounts.

TheLastSuperman · #8 08-29-2011, 04:49 PM

Support is great and if you use a third party modification or style then they should provide support or simply come here and the community is generally more than helpful

.

iyama · #9 08-30-2011, 11:23 AM

The support is okay. Buth for a small question/explain the are &%$#.

SweDev · #10 08-30-2011, 01:07 PM

THANK YOU all for many good answers! It really helped my decision to get your insights on this :-)

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