Apologies in advance for posting here if it's considered inappropriate but we have an urgent support issue and can find no point of contact with vBulletin except for sales who have failed to respond in 24 hours.
Does anyone know if there's currently any way of contacting support?
At this point I would motion to just give IB the benefit of the doubt. Yes, they should have tested the upgrade in an environment more closely resembling that which includes their customer management systems, but everyone makes mistakes. TBH, I'm much happier they ran into issues now and are actively working to fix them. Would all of you rather IB not run into issues and therefore potentially miss a major upgrade flaw just to pass that flaw down to you (if the flaw is indeed the software and not relating to their backend systems)?
Over the past few weeks I've seen boatloads of negativity towards IB for one reason or another, but honestly they're just trying to get the job done. They pushed releasing VB 4 to a live state earlier to alleviate customer worries and complaints; it's like there are some people here that make it so IB just can't win. If you all honestly think VB/IB has poor customer relations, take a gander over at Subdreamer and how they have been treating customers and their releases over the last few years; your opinion will change.
K, end of rant, had to get that out of my system .
Quote:
Originally Posted by zappaDPJ
Does anyone know if there's currently any way of contacting support?
You can still log into the customer portal on vbulletin.com; just make a support ticket. That seems about the best way. Likely, they're a bit behind as a number of support requests that would appear on the forum can't at the present.
You can still log into the customer portal on vbulletin.com; just make a support ticket. That seems about the best way. Likely, they're a bit behind as a number of support requests that would appear on the forum can't at the present.
10-23-2009, 12:26 PM
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