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Dollarsign · #1 05-19-2009, 07:46 AM

Hey guys,

A user e-mailed me saying that he cannot access my forums, it keeps telling him it's the wrong password although he thinks it's the right one. Is this a common problem? Please read what he wrote, I don't know how to help him as i'm only new to vBulletin.

Quote:

so ive tried logging into my account on "yourwebsite" and it keeps telling me im using the wrong password. so i clicked forgot my password so it sent me what my user name was which i was using the right one then i got a new password sent to me tried using it and it told me again it didnt work.

Thanks a lot your help is greatly appreciated!

Biker_GA · #2 05-19-2009, 07:49 AM

Have him clear cache and cookies. Also make sure he's inputing the password exactly as shown. Passwords are case sensitive.

Dollarsign · #3 05-19-2009, 07:55 AM

So is that the only thing it could be?

Is there any way I can change his password to something else for him and see if he can log in with that password?

Could it be a problem with the database?

Thanks

Biker_GA · #4 05-19-2009, 07:57 AM

If he's the only user having issues, I highly doubt it's a database or forum problem.

Dollarsign · #5 05-19-2009, 08:00 AM

Okay thanks Biker, i'll e-mail him and get him to try that, but for some reason I don't think it will fix it haha, hopefully it does

--------------- Added [DATE]1242726441[/DATE] at [TIME]1242726441[/TIME] ---------------

Hey Biker, your advice worked!

Didn't think it would be that simple

What do you think caused it?

Thanks again.

BlueNinjaGo · #6 05-19-2009, 12:22 PM

And if you need to, just go to the user's profile in ACP, and give him a new password. Then e-mail him the new password.

Biker_GA · #7 05-19-2009, 03:35 PM

Quote:

Originally Posted by Dollarsign

Hey Biker, your advice worked!

Didn't think it would be that simple

What do you think caused it?

Thanks again.

Usually just a corrupt cookie.

Dollarsign · #8 05-19-2009, 11:45 PM

lol corrupt cookie, sound hilarious.

Okay thanks a lot guys!

Picaroon · #9 06-17-2009, 12:02 AM

Check that you aren't using the same cookie name for something else in your site. I have had that problem before in the past and discovered I was using cookies with the same name in a different web application ('password') which made it impossible to log in...

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