does this exist: help desk/ticket system?

[wtrk]

does anybody know if there is an existing plugin for a help desk/ticket system for vb 3.6.x?

[kushal]

search did not reveal anything here for three point six x version.

[Quarterbore]

vBsupport but it if full of bugs! I use it on my site and the bugs only really impact the staff (normally) but it is the best option I have seen... It does not seem to work with 3.6.1 however?

[bashy]

Hi

You could always use an external program such as HCL (Help Center Live) free, or Kayako not free, i use kayako, its very good and you will find a lot of web hosts use kayako as well, I am using thier SupportSuite, which includes everything you would need, such as, Live help, Support Tickets, Troubleshooter, News, Downloads and more.

Hope this helps

[CypherSTL]

vBsupport for 3.5.4 does work with no problems on 3.6.0 but DB errors when ran on 3.6.1

[Quarterbore]

"No Problems"? I guess you included my fixes but did you also fix the page nav, the edit posts bug, and others?

Like I said, it works but it has bugs... LOTS of bugs!

https://vborg.vbsupport.ru/showthread.php?t=94023

[CypherSTL]

I have version 2.0 Beta 2 installed, I had no bugs, tickets posted fine, edited fine, everything worked fine on vB3.6.0...till I upgraded to vB3.6.1

[Jealousy10312]

I agree. I'm in need of a ticket system.

[bmc]

I agree, I am too as well.

[wtrk]

use this: http://www.phpjunkyard.com/free-helpdesk-software.php its free and easy to setup and does a nice job of supporting alot of stupid questions.