GoDaddy Warning / Rant

[Replicant]

I'd just like to give GoDaddy a big fat thumbs down on service and support.

I've had all my services with Siteground for 2 years now on Sept 10th. My domain was with GoDaddy. The domain name expires on Sept 10th and I've been getting two to three spam mails a day from GoDaddy to renew my services. I just ignored them because I had planned on transferring my domain to Siteground. Yesterday morning at around 5AM, my site just goes down for no aparent reason. I get siteground on the horn and they say, the problem is with GoDaddy and the name resolution.

I get GoDaddy on the chat. Here's how that went.
Them:Your domain is active but not configured at all.
Me: Why?
Them: You never configured it.
Me:It's been configured and working for almost two years.
Them: That domain is up for renewal, would you like to take care of that now?
Me: No, I just want to get it working again.
Them: Do this....blahblahblah.
Me: Ok it's configured, how long for propagation?
Them: Oh, usually around 30 to 45 minutes but can take up to 48 hours.
Me: Ok, thanks. I'll be transferring my domain.
Them: Make sure you fill out the survey.

Alright, that was 8:30 yesterday morning. I know it's only been 36 hours and they said it could be 48 but still no name resolution. At 9:00 AM yesterday morning I had the bright idea to use my shortened mobile URL to go directly to the IP/directory with a redirect for a quick fix so the guys could at least access the site. Siteground domain, fully propagated in 25 minutes and the site was accessible again. I had to change the base url to the IP instead of the name to get it to work using the tools.php. No big deal.

After all this, I think GoDaddy has the worst customer service and actual services I've ever had to deal with. Their domain management interface sucks too. I had originally bought the domain there fully intending to get my hosting there also, but after doing some research on the Linux plans they offered, I found it lacking the necessary requirement for VB5 at the time. I'm glad I didn't get stuck with them for hosting services. I still haven't found out why my domain name quit working. It's almost like they threw a monkey wrench into my operation to force me to go to support so they could ask if I would renew. I don't know that for a fact but it sure does seem that way.

That being said, I can't recommend GoDaddy to anyone for anything. Hopefully, this rant will be of use to someone who is considering GoDaddy.