New user needs help

[jimv8673]

i just purchased VB4 and had it installed on my host, also they migrated my old forum to the new one, and i lost a few things, obviously, but that is not the problem, I am able to access all features on the new forum, however my Co-Admin, although listed as a registered member, could not log on using her previous password. I went into the Admin panel, and changed her password, now when i try to log in using that info, it throws a message that she is banned, I see no indication of that in the Admin, and when searching for banned users, it says there are none. What is up with that?? Help