Send email to support staff

[Mythotical]

Here's the deal, I have it set so when a new ticket is created it sends a notification to all support staff based on usergroup perms, the problem is it won't send and as far as I know it isn't pulling data to send the email.

Here is the code:

PHP Code:

    // Notify Support Staff
    $ids = '';
// Gather all usergroup information
    $usergroups = $vbulletin->db->query_read("SELECT * FROM `" . TABLE_PREFIX . "usergroup`");
    while ($usergroup = $vbulletin->db->fetch_array($usergroups))
    {
// only use if the usergroups are support staff or admin
        if ($usergroup['usergroupid'] == '6' OR $issupport)
        {
            $ids .= ',' . $usergroup['usergroupid'];
        }
    }

// of course if not empty then continue
    if (!empty($ids))
    {
// gather information on all users that are in the usergroups that are set as staff
        $users = $vbulletin->db->query_read("
            SELECT userid, username
            FROM `" . TABLE_PREFIX . "user`
            WHERE usergroupid IN (0$ids)
            ORDER BY username
        ");
        while ($user = $vbulletin->db->fetch_array($users))
        {
// self explanatory I hope
            $supportstaff[$user['userid']] = array
            (
                'userid'    => $user['userid'],
                'username'    => $user['username']
            );
        }
    }
// assign variables which I'm not sure are even working
    $userids = $supportstaff['userid'];
        $tostaff = fetch_userinfo($userids);
       $toemail = $tostaff['email'];
       $subject = $vbulletin->options['bbtitle'] ." New Ticket Created";
       $message = "A new ticket has been created. Please visit the link below to view the ticket.<br />Ticket: ".$vbulletin->options['bburl']."/".$support_file."?do=ticket&amp;id=".$ticketid."";
       vbmail($toemail, $subject, $message, $headers); 


Keep in mind everything you see in there is for testing purposes only, once I have it working I plan to make phrases and such to use in the emails.

Anyway, I have been trying a few things to get this working, any help would be much appreciated.