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Old 02-01-2010, 02:04 AM
Mythotical Mythotical is offline
 
Join Date: Jun 2004
Location: Booneville, AR, USA
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Default Response Time

I am trying to get this to properly give the average response time for tickets. Similar to what is on vb.com but for the life of me it won't work. Gives me -34613 hours and -14 mins, very annoying.

Here is the function:
PHP Code:
function getResponseTime()
{
  global 
$db$vbulletin$hour$minute;
  
$result $db->query_read("SELECT * FROM `" TABLE_PREFIX "pl9_support_tickets` ORDER BY tid DESC LIMIT 30");
  
$ticket_num $db->num_rows($result);
  if(
$ticket_num 0)
  {
     
$i 0;
     
$seconds 0;
     while (
$res $db->fetch_array($result)){
            
$query $db->query_first("SELECT radded FROM `" TABLE_PREFIX "pl9_support_replies` WHERE ticket='"$res['tid'] ."' ORDER BY radded ASC LIMIT 1");
            
$query_num $db->num_rows($query);
            
$rep strtotime($query['radded']);
            
$tick strtotime($res['tadded']);
            
$seconds += ($rep $tick);
            
$i++;
     }
     if(
$i>0)
     {
        
$avg $seconds $i;
     }
  } else {
     
$avg 0;
  }
  
$hour round($avg/3600);
  
$resttime $avg - ($hour*3600);
  
$minute round($resttime/60);
  return;

The way I use it in my script is adding this line:
PHP Code:
$response_time getResponseTime(); 
Then in my template I have:
HTML Code:
$hour:$minute
Am I trying to do this wrong? Could someone please provide a proper function that will do this right?

Thanks
Steve
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