New to vBulletin and VERY disappointed - Need advice

[singa]

Hello everyone,

I just bought a vBulletin licese. I am new. This is my first post in here. I am from Thailand.

I am everything but tech savvy.

VERY disappointed wiht the product and service so far as a new customer. VERY DISAPPOINTED.

The reason I got vBulletin is that I got hacked into my old SMF Forum. As I got more popular the spammers managed to get control and I could do nothing but watch. I bought a license on 19 Decmeber with the profesional installation.

I read the user manual. But got stuck when I reached the templates and styles part. There it is suggested that I start learning html and css. I can't. I am far too busy.

All I want is be able to have a forum just like this one or the other one I think it's v.Bulletin.com and get my hudreds of waiting customers back online. I promised that I will get the new forum up and running by Christmas. Now, I am letting my customers/members down

8 hours ago I submitted a ticket through the support system. I explained that I needed urgent advice because of the time difference with the UK and Thailand. 8 full hours sitting here behing my computer and waiting but no reply.

I am so disappointed. Had high expectations, read good feedback about vBulletin and I just have to wait and wait and wait......:down:

I am giving up on them. So is there anyone out here to please please please give me some pointers on:
1. how to start a new category
2. how to add a new board
3. how to get the color of the template which I notice is blue here changed to dark red

THANK YOU FOR ANYONE WHO'S WILLING TO HELP ME OUT

vBulletin let me down I hope someone in here can help with some advice.