To Change or Not To Change - That is the Question

[amykhar]

Scenario: You are the admin of a forum that has been around for years. You have a certain way of doing things that works for your members. They're used to it. It's the way things are done. (For example, you don't use redirects when you move a thread)

A vocal new member joins and starts complaining about the way you're doing things. He says he can't find anything and your way makes the site difficult to use. His comments have some merit.

Because you think the new guy makes some sense (and because for whatever reason you can't make new guy go away and new guy is VERY vocal) you change the way you were doing what you were doing.

But, some of your long-term members balk at the new way of doing things. They liked it the way it was before. They start grumping about the changes.

So, do you:
1. Keep the changes the noisy new guy suggested because they do make sense when it comes to making your site easier for new members to use.
2. Change things back to appease your loyal members but start the new guy cranking again (remember, you're stuck with him. He's not going away)
3. Tell everybody to take a flying leap and close the site. You'd rather code cool stuff than deal with people