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Bounced Email Woes
Having a severe bounce email problem with a client's site since the host "fixed" their hosting. They "fixed" it by moving them to a bigger more expensive hosting plan which is not working much better than the plan they had before. To make a long story short it never fixed the initial problem that we had to begin with and now the client gets hundreds of bounced emails pretty much every day since the switch.
The hosting company in their infinite wisdom cited that we should turn off the MAILER-DAEMON and that would solve the problem completely. If we just turned this off all our troubles would be over. I'm not so sure about that personally. I think they are idiots personally. This is the information they gave my client on turning it off: Quote:
So my question to everyone is how do I go about trying to find and fix this problem with the email? How do we find why there are hundreds of bounced emails in this account. What steps should I take? Is it safe to edit this file via SSH? Or is the host full of s***? If its ok to edit this file via SSH? How do I navigate to it using SSH? Its not that common that I use SSH to design a web site, so I do not know the commands to navigate to files or where they are. And of course there was nothing on the host's site that was remotely helpful. What I have tried already: 1. Checking the settings in the WHM. 2. Checking the settings in the cPanel. 3. Enabled SpamAssassin. 4. Removed email accounts that seemed wrong that the client did not remember creating. 5. Have done several hours of research online/google looking for an answer and have found nothing that tells me what I need so far. Any help would be great! Thanks. |
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