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vBSupport v2.0.0 Beta 2 Details »»
vBSupport v2.0.0 Beta 2
Version: 2.0.0 B2, by CMX_CMGSCCC CMX_CMGSCCC is offline
Developer Last Online: Sep 2014 Show Printable Version Email this Page

Version: 3.5.4 Rating:
Released: 08-09-2005 Last Update: 06-10-2007 Installs: 276
DB Changes Uses Plugins Template Edits
Additional Files Is in Beta Stage  
No support by the author.

vbSupport v2.0.0 BETA 2 by CMX (http://www.cmgsccc.com)
Official Homepage - http://www.vbplaza.com


v1.1 of this modification was found to contain an SQL injection. If you run v1.1 of this modification, you are hereby advised to update to v1.1a of this modification. To update from v1.1 to v1.1a, grab the v1.1a ZIP and overwrite the vBSupport.php file on your server with the new version.

Note that while no other vulnerabilities were noticed by vBorg Staff, this does not mean that such things do not exist. vBorg Staff fixed the one SQL injection according to these rules. Any other fixes that may be needed now or in the future are left to the original author.

-- vBorg Staff



Welcome to the latest hack by CMX for your vBulletin Message Board. This is a fully featured Ticket based support system for you website. If you had installed the older version of vBSupport v1.1, then you already have an idea what this sytem is all about.

Basically, this system will allow your Forum Members to create new support tickets using the same login as your vBulletin forums login for your users. There have been many improvements from the older v1.1 vBSupport System I made a while back.

New Features for v2.0.0+:
1) Permission Checks are better implemented and are more useful now.
2) AJAX Open/Closing tickets by double clicking the thread icon when listing tickets.
3) AJAX Ticket Title editing just like the forums Thread editing as well.
4) Post Quick Reply is now using the AJAX system where possible to post replies to tickets.
5) You can now Edit posts inline using the AJAX system as well.
6) Inline Moderation when listing tickets includes Delete Ticket, Open Ticket, Close Ticket.
7) You can now delete individual Posts from Tickets via the Inline Moderation as well.
8) MASSIVE performance load improvements. On my forums with 200,000 members, it would take 4 seconds to view a ticket due to a very strenuous query. Now it loads tickets in 0.13 seconds.
9) Category Administration has now been moved into the Admin CP instead of on the vbSupport page itself.
10) Everything should be fully phrased now as well.

Other Features:
1) IF you have installed the older vBSupport version, it will auto uninstall it for you. (It will NOT delete the old tickets!)
2) Admin CP -> vbSupport Maintenance -> Import Old Tickets is now in and working to import the old tickets if you had vBSupport installed.
3) A ton of permissions per Usergroup to set the settings up the way you want them.

vbSupport v2.0.0 BETA 2 Updates:
1) Bugfix: Quick Reply functions properly when you have the Quick Reply option enabled for Yes - Click Required.
2) Bugfix: Normal Reply/Closed button is there when viewing a ticket.
3) Bugfix: Admin CP Deleting a ticket now functions properly.
4) Bugfix: AJAX Edit feature does not display an alert(postid) anymore.
5) Bugfix: Active On/Off works for each category when enabled/disabled from the Admin CP.
6) Bugfix: Usergroup Permissions are now working for Allowed Usergroups & Denied Usergroups.
7) Bugfix: Changed some templates that linked to the wrong PHP files.
8) Bugfix: New Thread template is cleaned up a bit and it displays properly in Firefox too now.
9) Bugfix: Active phrase now is installed as a vbSupport phrase.


PLEASE NOTE: This is the very first release of vbSupport 2.0.0. Which means that this is a BETA release. I will try to correct any issues found ASAP.

I have vbSupport v2.0.0 BETA 1 running on my production site at www.cmgsccc.com, so I should be able to find most bugs since there are over 200,000 registers members there and it will get put to the test quite a bit. However, if you find something, please post it here.

By installing this BETA version, it will uninstall the previous vBSupport system automatically. It will leave the old ticket tables upon installation. It should import the older Ticket Categories that you had before as well.

I would also like to recommend that you backup your MySQL database, just in case a mishap occurs as this is BETA.

ALSO: The older version vBSupport v1.1 will be here for download until v2.0.0 comes out of BETA. vBSupport v1.1 is NOT in the BETA stage, only vbSupport v2.0.0 is in the BETA stage.

Upgrading Instructions From vBSupport v1.x
NOTE: These are ONLY applicable if you are upgrading from vBSupport v1.x!

1) Delete all of the older vBSupport files from your server. If you are not sure which files they are, the vBSupport v1.1 is still available for download here so you can download that and look at the files in there.

2) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

3) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

4) Perform the template edits below and you have vbSupport v2.0.0 up and running!

5) Refresh your forums Admin CP page.

6) Admin CP -> vbSupport Maintenance -> Import Old Tickets if you want to save the older tickets. Otherwise you can skip this feature.


New Installation Instructions:

1) Upload all of the files in the upload folder to your forums ROOT folder. Make sure that if it asks about any files, that you set Overwrite to overwrite all files as well.

2) In your Admin CP, goto Plugin System -> Manage Products -> Add/Import Products at the bottom -> Select the XML file that you have downloaded in the package named product-vbsupport.xml -> Set Allow Overwrite to YES -> Import.

3) Perform the template edits below and you have vbSupport v2.0.0 up and running!


Template Edits:

A) Template 'navbar':

Find:
Code:
		<td class="vbmenu_control"><a href="calendar.php$session[sessionurl_q]">$vbphrase[calendar]</a></td>
Add Below:
Code:
<!-- vbSupport start -->
			<if condition="$vboptions['vbsupport_enabled']"><td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl_q">$vbphrase[vbsupport_title]</a></td></if>
<!-- vbSupport end -->
B) Template 'postbit_legacy':

Find:
[code]
<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
[code]

Add Above:
Code:
<!-- vbSupport start -->
			<if condition="$show['ticketcount']">#<a href="vbsupport.php?$session[sessionurl]do=viewpost&amp;pid=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a></if>
<!-- vbSupport end -->
C) Template 'postbit':

Find:
Code:
			<if condition="$show['postcount']">#<a href="showpost.php?$session[sessionurl]p=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a> &nbsp;</if>
Add Above
Code:
<!-- vbSupport start -->
			<if condition="$show['ticketcount']">#<a href="vbsupport.php?$session[sessionurl]do=viewpost&amp;pid=$post[postid]&amp;postcount=$post[postcount]" target="new" rel="nofollow" id="postcount$post[postid]" name="$post[postcount]"><strong>$post[postcount]</strong></a> &nbsp;</if>
<!-- vbSupport end -->
ENJOY!!

-CMX

Supporters / CoAuthors

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  • This modification may not be copied, reproduced or published elsewhere without author's permission.

Comments
  #382  
Old 06-29-2006, 01:04 PM
Antivirus's Avatar
Antivirus Antivirus is offline
 
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it's only the latest version 2.0.0 which is still in beta.
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  #383  
Old 06-30-2006, 10:31 PM
utw-Mephisto utw-Mephisto is offline
 
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Damn I would love to use it but it seems that the author has vanished
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  #384  
Old 06-30-2006, 10:33 PM
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Tyegurl Tyegurl is offline
 
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not vanished just busy i am sure. he gives the best support so he must be really busy
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  #385  
Old 07-02-2006, 03:28 PM
Spandauer Spandauer is offline
 
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Hello,

at first be patient with me, my english is not perfect but i try to to my best... lets go

i have a problem with the suport system. i still had the problem with version 1.1 and now with 2.0.0 beta 2. i hoped i get it fixed with an update and with deinstallation/new installation but the problem keeps alive...

when i use the support-system as admin i dont have problems with attachments.
when i use an user-account and i want to attach a file the system wants to know the password of some of my private and password-protected forums. i removed the password-protection just for testing and see - now it works... but i cannot let these forums open so i had do protect these forums again and the support-system wants to know the password again when i try to attach a file.

when i want to attach a file in the public area of the forum its works well.. just the support-system wants to know this password...

second failure:

when i try to delete a ticket with the "Delete Ticket" Checkbox then i get this message:
Schwerer Fehler: Registry object is not an object in /includes/class_dm.php (Zeile 177)

at the end, a last question:
why exist in the admincp "manage categories" the two options
allowed usergroups and denied usergroups?
are the not-checked allowed usergroups not automatically denied?

thanks for your help
Dirk
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  #386  
Old 07-04-2006, 02:11 AM
Jasiu Jasiu is offline
 
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Hi,

Well I was getting the same error so I decided to investigate the problem and I've came up with a solution that works.

In the forums root directory of the file vbsupport.php and find:

PHP Code:
// delete ticket
$threadman =& datamanager_init('Ticket_Thread'$this->registryERRTYPE_SILENT'ticketpost'); 
And replace that with:

PHP Code:
// delete ticket
$threadman =& datamanager_init('Ticket_Thread'$vbulletinERRTYPE_SILENT'ticketpost'); 
Quote:
Originally Posted by Spandauer
Hello,

at first be patient with me, my english is not perfect but i try to to my best... lets go

i have a problem with the suport system. i still had the problem with version 1.1 and now with 2.0.0 beta 2. i hoped i get it fixed with an update and with deinstallation/new installation but the problem keeps alive...

when i use the support-system as admin i dont have problems with attachments.
when i use an user-account and i want to attach a file the system wants to know the password of some of my private and password-protected forums. i removed the password-protection just for testing and see - now it works... but i cannot let these forums open so i had do protect these forums again and the support-system wants to know the password again when i try to attach a file.

when i want to attach a file in the public area of the forum its works well.. just the support-system wants to know this password...

second failure:

when i try to delete a ticket with the "Delete Ticket" Checkbox then i get this message:
Schwerer Fehler: Registry object is not an object in /includes/class_dm.php (Zeile 177)

at the end, a last question:
why exist in the admincp "manage categories" the two options
allowed usergroups and denied usergroups?
are the not-checked allowed usergroups not automatically denied?

thanks for your help
Dirk
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  #387  
Old 07-04-2006, 02:17 AM
utw-Mephisto utw-Mephisto is offline
 
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@ Spandauer (OT):

Spandauer as in Berlin Spandau ? I used to live in the Sandstrasse / Heerstrasse
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  #388  
Old 07-06-2006, 02:36 PM
sam anders sam anders is offline
 
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have installed but when i go to create a support ticket i receive this error:

You did not specify a Category for your Thread. You are required to enter a Category.

there are no categorys displays on the vbsupport page

any ideas
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  #389  
Old 07-07-2006, 05:48 AM
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Murty Murty is offline
 
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i also get the error when i try to delete or close a ticket.

Quote:
Fatal error: Registry object is not an object in /includes/class_dm.php on line 177
really need some help
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  #390  
Old 07-08-2006, 11:21 PM
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Derekclarke Derekclarke is offline
 
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I had an error while updating the templates on VB 3.6 Beta 4

Template Edits:

A) Template 'navbar':

Code:
<!-- vbSupport start -->
			<if condition="$vboptions['vbsupport_enabled']"><td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl_q">$vbphrase[vbsupport_title]</a></td></if>
<!-- vbSupport end -->
[sessionurl_q"> was wrong had to change to [sessionurl]">


Code:
<!-- vbSupport start -->
			<if condition="$vboptions['vbsupport_enabled']"><td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl]">$vbphrase[vbsupport_title]</a></td></if>
<!-- vbSupport end -->
Now works Perfect for me so far.

Derek
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  #391  
Old 07-08-2006, 11:31 PM
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kall kall is offline
 
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You need to use $session[sessionurl_q].

*edit* .. if you want your non-cookied users to not be logged out that is.

If you don't mind, then by all means, use $session[sessionurl].
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Powered by vBulletin® Version 3.8.12 by vBS
Copyright ©2000 - 2025, vBulletin Solutions Inc.
X vBulletin 3.8.12 by vBS Debug Information
  • Page Generation 0.05310 seconds
  • Memory Usage 2,339KB
  • Queries Executed 26 (?)
More Information
Template Usage:
  • (1)SHOWTHREAD
  • (1)ad_footer_end
  • (1)ad_footer_start
  • (1)ad_header_end
  • (1)ad_header_logo
  • (1)ad_navbar_below
  • (1)ad_showthread_beforeqr
  • (7)bbcode_code
  • (2)bbcode_php
  • (2)bbcode_quote
  • (1)footer
  • (1)forumjump
  • (1)forumrules
  • (1)gobutton
  • (1)header
  • (1)headinclude
  • (1)modsystem_post
  • (1)navbar
  • (6)navbar_link
  • (120)option
  • (1)pagenav
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  • (4)pagenav_pagelink
  • (2)pagenav_pagelinkrel
  • (11)post_thanks_box
  • (11)post_thanks_button
  • (1)post_thanks_javascript
  • (1)post_thanks_navbar_search
  • (11)post_thanks_postbit_info
  • (10)postbit
  • (11)postbit_onlinestatus
  • (11)postbit_wrapper
  • (1)spacer_close
  • (1)spacer_open
  • (1)tagbit_wrapper 

Phrase Groups Available:
  • global
  • inlinemod
  • postbit
  • posting
  • reputationlevel
  • showthread
Included Files:
  • ./showthread.php
  • ./global.php
  • ./includes/init.php
  • ./includes/class_core.php
  • ./includes/config.php
  • ./includes/functions.php
  • ./includes/class_hook.php
  • ./includes/modsystem_functions.php
  • ./includes/functions_bigthree.php
  • ./includes/class_postbit.php
  • ./includes/class_bbcode.php
  • ./includes/functions_reputation.php
  • ./includes/functions_post_thanks.php 

Hooks Called:
  • init_startup
  • init_startup_session_setup_start
  • init_startup_session_setup_complete
  • cache_permissions
  • fetch_threadinfo_query
  • fetch_threadinfo
  • fetch_foruminfo
  • style_fetch
  • cache_templates
  • global_start
  • parse_templates
  • global_setup_complete
  • showthread_start
  • showthread_getinfo
  • forumjump
  • showthread_post_start
  • showthread_query_postids
  • showthread_query
  • bbcode_fetch_tags
  • bbcode_create
  • showthread_postbit_create
  • postbit_factory
  • postbit_display_start
  • post_thanks_function_post_thanks_off_start
  • post_thanks_function_post_thanks_off_end
  • post_thanks_function_fetch_thanks_start
  • post_thanks_function_fetch_thanks_end
  • post_thanks_function_thanked_already_start
  • post_thanks_function_thanked_already_end
  • fetch_musername
  • postbit_imicons
  • bbcode_parse_start
  • bbcode_parse_complete_precache
  • bbcode_parse_complete
  • postbit_display_complete
  • post_thanks_function_can_thank_this_post_start
  • pagenav_page
  • pagenav_complete
  • tag_fetchbit_complete
  • forumrules
  • navbits
  • navbits_complete
  • showthread_complete