Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[Welshy2008]

Hi,

How, exactly, do I edit/add departments to the drop donw menu,Please?

I have looked all over my AdminCP, But I can't find where to do it. (see attachment).

What too, Is exactly meant buy the forum ID please? Whay would we have to enter that in there?

Your help is appreciated.

.

[MultiSync77F]

What version are you using, can you post the download link? That isn't version 1.0.

[Welshy2008]

That is the pic that paul used in his OP.

[Welshy2008]

I don't know what I did to make it happen, but it has just appeared in my AdminCP.

Strange.

(It wasn't there earlier).

[Sweeks]

Security risk when using this with cyb log in as user, do not install if you use cyb log in as user.
________
Creampie Black

[MultiSync77F]

Originally Posted by Sweeks

Security risk when using this with cyb log in as user, do not install if you use cyb log in as user.

Huh? WTF does that even mean? :erm: You have to log in as Admin to use it not as a user.

[EagleNick]

Once feature I'd really like is to be able to apply permissions to the departments... so that only certain usergroups can open tickets in certain departments.

Is there any possibility of this feature being included eventually?

Thanks!

[fortforum]

This mod is cool, but in the posted tickets i find to little info. I would like to have:

Poster username
Poster ID number

Is it possible to easily add this to the code, and what script actually creates the ticket? Yes, i know there is a pro version out there, but anyway...

I also get this in the ticket. Problem in red.

Jag har ett problem med supportfunktionen.\r\n\r\n//Admin

Best regards,

/Frank

[King Justice]

<font size="4">$50 to keep updating this script please anyone!</font>

[King Justice]

Originally Posted by King Justice

$50 to keep updating this script please anyone!

BUMP!