Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[SuperDave71]

Here is my screen Shot.

All I did was add the plug-in and add the appropriate permissions. When I click the Add ticket button...I get the title "Social Group" in the title field by default.

I just deleted the install and reinstalled it and got the same thing.

Hope this helps.

-Dave

[PaulSonny]

Ok SuperDave,

I am releasing a 3rd beta tomorrow, which includes loads of updates and some major bug fixes.

Once I release the beta, if this problem still occurs, I will try my best to find it.

Thanks, Paul.

[ZomgStuff]

I ran into problems running into changing usergroup permissions.
It looks like your install code did not run properly as I had to create the proper tables/columns manually.

Database error in vBulletin 3.7.0 Release Candidate 3:

Invalid SQL:
UPDATE usergroup SET

### UPDATE QUERY GENERATED BY fetch_query_sql() ###
`title` = 'Administrators',
`description` = '',
`usertitle` = 'Administrator',
`opentag` = '<font color=\"#DF7E4E\">',
`closetag` = '</font>',
`passwordexpires` = '180',
`passwordhistory` = '360',
`ugphelpcenter` = '1983',
`forumpermissions` = '8380415',
`genericpermissions` = '2147483583',
`attachlimit` = '0',
`pmquota` = '50',
`pmpermissions` = '7',
`pmsendmax` = '5',
`calendarpermissions` = '63',
`wolpermissions` = '31',
`adminpermissions` = '3',
`genericpermissions2` = '1',
`genericoptions` = '55',
`profilepicmaxwidth` = '100',
`profilepicmaxheight` = '100',
`profilepicmaxsize` = '65535',
`avatarmaxwidth` = '120',
`avatarmaxheight` = '120',
`avatarmaxsize` = '40000',
`signaturepermissions` = '237567',
`sigpicmaxwidth` = '500',
`sigpicmaxheight` = '100',
`sigpicmaxsize` = '10000',
`sigmaxrawchars` = '0',
`sigmaxchars` = '0',
`sigmaxlines` = '0',
`sigmaxsizebbcode` = '7',
`sigmaximages` = '0',
`albumpermissions` = '255',
`albumpicmaxwidth` = '600',
`albumpicmaxheight` = '600',
`albumpicmaxsize` = '100000',
`albummaxpics` = '100',
`albummaxsize` = '0',
`usercsspermissions` = '31',
`visitormessagepermissions` = '63',
`socialgrouppermissions` = '511',
`mgc_cb_evo_permissions` = '255',
`mgc_cb_evo_nbmsg_show` = '0',
`mgc_cb_evo_nbmsg_perday_show` = '0',
`mgc_cb_evo_default_color` = '000000'
WHERE usergroupid=6;

MySQL Error : Unknown column 'ugphelpcenter' in 'field list'
Error Number : 1054
Date : Thursday, April 17th 2008 @ 07:26:07 PM
Script : http://www.xxxxxx.net/forum/admincp/....php?do=update
Referrer : http://www.xxxxx.net/forum/admincp/u...&usergroupid=6
IP Address : xxxxxx
Username : Hasselhoff
Classname : vB_Database
MySQL Version : 5.0.45-community-log

[PoetJA-1975]

Originally Posted by Bosco Wong

You Did Not get WhAT I Mean What is the updated Folder What have paul Updated Is It Ticket Numbers Or New Automatic Thread And tHE Notificitaion System Not Working It Doesent Send Email Or Pm...

Oh GODDAMN! Please stop getting on everyone's LAST nerve = ERG!
ALSO - can you please stop the capitalization of each word in the sentence - This is so horridly annoying!

Jacquii.

[SuperDave71]

Thank you Paul....


I really appreciate it!



-Dave

[ZomgStuff]

Also the department display order does not work - it does not matter what you use, the system is still in alphabetical order.

[ZomgStuff]

Ticket number also isn't displaying in"my tickets" which is throwing off the entire row.

[ZomgStuff]

To fix the ticket display problem change your hcenter_ticket template to

<tr>
<td class="$bgcolor" align="center">$ticket[ticketid]</td>
<td class="$bgclass" align="left"><a href="helpcenter.php?$session[sessionurl]do=ticket&tid=$ticket[ticketid]">$ticket[title]</a></td>
<td class="$bgclass" align="center">$ticket[postusername]</td>
<td class="$bgclass" align="center">$ticket[dateline]</td>
<td class="$bgclass" align="center"><phrase 1="$ticket[lastupdate]" 2="$ticket[lastposter]">$vbphrase[last_update_by]</phrase></td>
</tr>

[ZomgStuff]

Users cannot see resolved tickets via "my tickets"

I get a SQL error when I try to delete a ticket and when i try to edit a ticket reply.

[ZomgStuff]

This is extremely buggy...

You need to force a title, because at this point you can create a ticket without one.
You should display what departtment a ticket is under "unresolved tickets"
Make unresolved tickets and resolved tickets viewable to the public so you don't have a bunch of duplicates.