Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[sunnylikbeckham]

Thats Fantastic
I Realy Needed That

[desibw]

thanks ..its realy good

[Mrdby]

Version: 1.01 THIS IS STILL 1.00

[echamberlain]

Is there a way to have internal ticket comments?

So team members can communicate with each other about a ticket, without the end user or public seeing the conversation?

[mystic10]

i have a question their is an option that says that if u want it will show in the forum of ur choice..so i put the forum id numb but i dont see anything so am i doing something wrong

[Jase2]

mystic, works fine for me. Send me admin & ftp login information and I'll take a look for you shortly.

-- Jason

[ZomgStuff]

Originally Posted by Jase2

mystic, works fine for me. Send me admin & ftp login information and I'll take a look for you shortly.

-- Jason

Sounds like a wonderful idea...

[AidoStyles]

Hey Paul,

Cheers for the excellent modification. I run a rather large website and this has certainly proven to be a huge help to my staff and to myself personally. I have just one question though:

My site is sitting at a width of 760 yet when going to "Submit Ticket" and several other places, the width of the forms and that exceed that of the actual forum (i.e., the site is 760, yet the forms will go to about 790/800). Where can I edit the actual size of the forms and that without having to widen my entire forum? Just to clear things up as I have a terrible habit of not explaining things correctly, here is a screenshot.

[Rideharder]

good job

[EmpireZ]

@ aidostyles: Look in your Hcenter_shell for the table width and use 90-85% instead of 100.

@ Paulsonny: Nice Job!