Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[solidlink]

Originally Posted by PaulSonny

Are you using vBAdvanced?

Thanks, Paul.

Yup... I think I did it but can you please post the method?

[PaulSonny]

In your AdminCP go to vBa CMPS. You need to add helpcenter.php to your navbar replacements.

Thanks, Paul.

[Mrdby]

Did you just update this?

HelpCenter
http://www.paulsonny.com
Installed version: 1.00
Newest version: 1.01

[PaulSonny]

I dont understand what you mean Mrdby.

The latest HelpCenter release is 1.01, but I think a few people have reported that the XML is not quite up to date with the version number.

There is a planned final release of HelpCenter which should be made available in the next 2 or 3 weeks.

Thanks, Paul.

[klaush]

Thanks Paul!

Where can i translate the phrases: Low, Medium, High?

[GraNdMaStEr-B]

Originally Posted by klaush

Thanks Paul!

Where can i translate the phrases: Low, Medium, High?

Not sure what u mean, but Low Medium High means how series the matter is. if the ticket is a urgent one then click High. If it is not a urgent one and can wait to be handled then click low and medium is in between

[GraNdMaStEr-B]

BTW installed great mod!

[klaush]

Yep, i know this. My question is, where can i translate the words in another language.

Are these vb global phrases; i can?t find them in the phrases-manager.

Thanks!

Originally Posted by GraNdMaStEr-B

Not sure what u mean, but Low Medium High means how series the matter is. if the ticket is a urgent one then click High. If it is not a urgent one and can wait to be handled then click low and medium is in between

[Jase2]

We do appreciate translations. However, before submitting one to us, you're probably better off waiting until we release an updated and more secure Lite version in 2 to 3 weeks.

You would however need to find the following in the helpcenter.php file:

PHP Code:

//Priority Code
        if ($_REQUEST['priority']==3) {
            $priority="[color=#00CC00][b]Low[/b][/color]";
        } elseif ($_REQUEST['priority']==2) {
            $priority="[color=#FF9900][b]Medium[/b][/color]";
        } else {
            $priority="[color=#FF0000][b]High[/b][/color]";
        } 


[klaush]

Thanks!