Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[rainyleaves]

Originally Posted by PaulSonny

It didnt quite work before, and with the new notification system thats going to be in the Pro Version there wont be a notification system in Lite.

Thanks for your AWESOME mod.

When will you release PRO Version?
I can't wait for PRO Version.

[Jase2]

Pro will follow soon. We just need some extra time with it. Feel free to request some features.

[rainyleaves]

This request for PRO Version.
Please, Add some feature like this attachment.
This Features for OPEN and CLOSE Tickets pages.
And I need Search Function for tickets for All Users.
Thanks.

[Jase2]

I think we can add the department, and status. Just need to make sure it doesn't stretch the border. What would the drop down menus be for, though? (I think that is what you're implying).

And there will be a search engine for the PRO version.

[rainyleaves]

Drop down menus, That's good idea.
Thanks for your reply.

[Jase2]

But what will it display? By the looks of your screenshot, it seems you are suggesting drop downs for department, status, and Posted By...

[rowlandc]

What I think he means is that if you click the top it will group everything together. For example if you click the States button all the Private would come first and then the Public.

I'm not sure but that might be what he's asking.

[indie2industry]

ok, I just installed this and, I cant find it anywhere on my board :-(

*edit*

nevermind. I'm an idiot

[PaulSonny]

Originally Posted by indie2industry

ok, I just installed this and, I cant find it anywhere on my board :-(

*edit*

nevermind. I'm an idiot

No probs, glad you found it

Thanks, Paul.

[Player-63]

Hay PaulSonny,

I've got a question about your Help Center mod, Will you be adding the ability to attach files to support tickets? Like (images and text files) ?