Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[PaulSonny]

Originally Posted by Charlie98902

Paul it even says in the description to make tickets Public/Private. If this can't be done then maybe remove that? Or add another line if the paid version only? Just some ideals.

I think you have mis-understood.

You can make tickets either Public or Private.

Smiry Kin's wanted to remove the option to make tickets Public or Private.

Thanks, Paul.

[jacx]

does this new version have the ability to direct tickets to different sub forums?

Aka tickets submitted to the games department go to the games department staff forum and tickets submitted to the forum department go to the forums mods staff forum.

point being forum mods should not see game issues as their might be private information supplied thus causing legal issues?

[Charlie98902]

Originally Posted by PaulSonny

I think you have mis-understood.

You can make tickets either Public or Private.

Smiry Kin's wanted to remove the option to make tickets Public or Private.

Thanks, Paul.

I see sorry I was confused.

[blindmedia ltd]

im having problems , when you go to create a new support ticket it doesnt matter what you put in the title all it says when you go to post the ticket is:

vBulletin Message
Please go back and enter a valid title.

any idea's? im using vn3.7.0

[SuperDave71]

Hey I have a quick question.

I have updated to the gold release and I am getting the following error:

Parse error: parse error, unexpected T-String in <blah blah> /forum/admincp/plugin.php(1977) : eval()'d code.

It also says: (Powered By HelpCenter Version 1.0 Release Candidate 1) at the bottom of my Gold release install. Any ideas?

I did a fresh install. I deleted all old .PHP files and uninstalled the product and tried to do a clean install but no go.

I also had a quick question about the noticfication feature. Is there a way to let admins know there is a Help Desk ticket like there was in previous releases?

Thank you so much in advance! I really appreciate it!

-Dave

[macc]

hello!

had same problem after upgrade and same error message in my admin cp !


reg

macc

[Twilkey]

We will fix these in the next update which will come very soon.

Thabk you for letting us know.

[Hasann]

if you interrest Help Center Statistics modification for HelpCenter go here
http://www.paulsonny.com/forum/showthread.php?t=69 it's created from me

[Majest]

Installed perfectly, I haven't tested it out yet but doubt there will be any problems. Thanks for providing this to the vB community, it's a much needed utility that really should come standard with vB.

[PaulSonny]

Originally Posted by blindmedia ltd

im having problems , when you go to create a new support ticket it doesnt matter what you put in the title all it says when you go to post the ticket is:

vBulletin Message
Please go back and enter a valid title.

any idea's? im using vn3.7.0

Fixed. Download and Install new Package.

Originally Posted by SuperDave71

I have updated to the gold release and I am getting the following error:

1.Parse error: parse error, unexpected T-String in <blah blah> /forum/admincp/plugin.php(1977) : eval()'d code.

2.It also says: (Powered By HelpCenter Version 1.0 Release Candidate 1) at the bottom of my Gold release install. Any ideas?

3.I also had a quick question about the noticfication feature. Is there a way to let admins know there is a Help Desk ticket like there was in previous releases?

1.This has been fixed, was due to incorrect SQL syntax.
2.Also fixed, so you can download a new Package and install.
3.It didnt quite work before, and with the new notification system thats going to be in the Pro Version there wont be a notification system in Lite.

Originally Posted by macc

had same problem after upgrade and same error message in my admin cp !

See above.

Thanks, Paul.