Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[dcw]

It fixed the error, but now when I make departments, it isn't showing in the "Add new Ticket" area.

[ecihanuysal]

Originally Posted by dcw

It fixed the error, but now when I make departments, it isn't showing in the "Add new Ticket" area.

set the permissions again

[dcw]

Originally Posted by ecihanuysal

set the permissions again

I did, and still nothing.

[mikexxx]

Is it possible for admins to get a notification (“Your Notifications”) when there are open tickets?

[powerful_rogue]

With regards to the CSS, if you look in the hcenter_ticketlist template each <td> tag will have a class, just remove that class.

Ive had a look, but the only CSS I can see relates to the actual headings, not for the information underneath.

I need to alter the CSS for the username that posts and also for the generated ticket ID.

[PaulSonny]

You should be able to just overwrite now.

I have just tested adding a new department and testing whether it appears in the Drop Down Menu on the Add New Ticket form and it does.

Make sure you have set the permissions to add a new ticket, and also make sure the Department itself is not closed?

Thanks, Paul.

[PaulSonny]

Originally Posted by mikexxx

Is it possible for admins to get a notification (?Your Notifications?) when there are open tickets?

Not at the minute, will take this onboard though.

Originally Posted by powerful_rogue

Ive had a look, but the only CSS I can see relates to the actual headings, not for the information underneath,

I need to alter the CSS for the username that posts and also for the generated ticket ID.

Sorry I mentioned wrong template, try hcenter_ticket instead.

Thanks, Paul.

[powerful_rogue]

Originally Posted by PaulSonny

Not at the minute, will take this onboard though.



Sorry I mentioned wrong template, try hcenter_ticket instead.

Thanks, Paul.

Ive tried editing the bit in bold, but it dosent seem to make any difference.

<tr>
<td class="smallfont" align="center"><a href="helpcenter.php?$session[sessionurl]do=ticket&tid=$ticket[ticketid]">$ticketid</a></td>
<td class="$bgclass" align="center"><b>$ticket[tickettitle]</b></td>
<td class="$bgclass" align="center">$priority</td>
<td class="smallfont" align="center"><a href="member.php?$session[sessionurl]u=$ticket[ownerid]">$ticket[ownerusername]</a></td>


<td class="$bgclass" align="center">$ticket[datelogged]</td>
<td class="$bgclass" align="center"><phrase 1="$ticket[datelastupdate]" 2="$ticket[lastreplyusername]" 3="$ticket[lastreplyuserid]"
>$vbphrase[last_update_by]</phrase></td>
</tr>

They still show as invisable until you put the cursor over them.

[PaulSonny]

Try replacing the hcenter_ticket template with this:

<tr>
<td align="center"><a href="helpcenter.php?$session[sessionurl]do=ticket&tid=$ticket[ticketid]">$ticketid</a></td>
		<td align="center"><b>$ticket[tickettitle]</b></td>
<td align="center">$priority</td>
<td align="center"><a href="member.php?$session[sessionurl]u=$ticket[ownerid]">$ticket[ownerusername]</a></td>

		
		<td align="center">$ticket[datelogged]</td>
		<td align="center"><phrase 1="$ticket[datelastupdate]" 2="$ticket[lastreplyusername]" 3="$ticket[lastreplyuserid]"
>$vbphrase[last_update_by]</phrase></td>
</tr>

Thanks, Paul.

[powerful_rogue]

Thanks paul,

dosent appear to change anything afterwords. Ive refreshed and logged out and it but it still remains the same.