Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[PaulSonny]

Originally Posted by Hostboard

Reuploaded all files. Uninstall plugin, reinstall plugin. 2 problems...

1. HelpCenter Main settings appear under the left menu option "HelpCenter" as well as under VBulletin Options. Should it not be only in 1 place to avoid confusion?

Most modifications are like this, HelpCenter is no different.

2. Under HelpCenter Statistics Help Center Statistics Version is showing as 1.0 Beta 5.

Thanks for pointing this out, I will fix this for next release.

Notifications are going to be a paid feature.

Thanks, Paul.

[PaulSonny]

Screenshots have been updated.

Thanks, Paul.

[GoTTi]

paul can you update your main post, it says beta 6 is not released yet.

[Black Tiger]

This looks as a great mod, even better then another alike mod I found here.
I've tagged it for now, but I'm sure I will install it when a stable release version is brought out.
My forums have a lot of mods and I can't have bugs at te moment or at least if possible.
But it already looks great!

[PaulSonny]

Originally Posted by GoTTi

paul can you update your main post, it says beta 6 is not released yet.

Sorted, thanks GoTTi.

Paul.

[ssvp]

Anyone else getting "Unknown column 'ticketview' in 'field list'" via the Database Error Script

I installed 1.5 and then re-installed 1.6.

[Tom_S]

Paul..I need to change font color Tickete ID. It dosen't show up the Ticket ID number on mine with my theme. I did that in the last version in the template but I can't find the one for this one. Or I'm blind..but that isn't new either LOL

[PaulSonny]

Originally Posted by ssvp

Anyone else getting "Unknown column 'ticketview' in 'field list'" via the Database Error Script

I installed 1.5 and then re-installed 1.6.

the ticketview field is a new field in the ticket table, sounds like you havent uninstalled 1.5 before you installed 1.6.

Originally Posted by Tom_S

Paul..I need to change font color Tickete ID. It dosen't show up the Ticket ID number on mine with my theme. I did that in the last version in the template but I can't find the one for this one. Or I'm blind..but that isn't new either LOL

I'm not entirely sure myself, ill have a good look later on today and find out for you and will send a PM and update my templates.

Thanks, Paul.

[IR15H]

Originally Posted by Tom_S

Paul..I need to change font color Tickete ID. It dosen't show up the Ticket ID number on mine with my theme. I did that in the last version in the template but I can't find the one for this one. Or I'm blind..but that isn't new either LOL

If you're talking about the "ABC1" Ticket ID on helpcenter home, then the colour is defined by your style's CSS. ADMIN CP > Styles & Templates > Style Manager > Main CSS > Body > Normal Links CSS/Visited Links CSS > Font Color.


EDIT: If you're talking about on an actual ticket, where it says Ticket ID: ABC1 then; ADMIN CP > Styles & Templates > Style Manager > Main CSS > Small Font > Font Color.

[Namaless]

Is possible to use cache template??