Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[Jase2]

Hello,

I can confirm this. I noticed this a few betas back, but couldn't understand why the text wasn't formating correctly. If you make a space, it automatically puts the text onto the same line. Trying to find a fix for this in the next release.

[DubaiHost]

Originally Posted by PaulSonny

very strange in deed.

Like I said, will see what Jason thinks.

Thanks, Paul.

Originally Posted by Jase2

Hello,

I can confirm this. I noticed this a few betas back, but couldn't understand why the text wasn't formating correctly. If you make a space, it automatically puts the text onto the same line. Trying to find a fix for this in the next release.

Ok ,, then i will wait for the new release.
Even if it couldn't fixed, you did a great job with this Mod.
Really thanks for it and for the great support ..

thanks again.
IT TECH

[bahisyeri]

Dude its cool but if you can add attachment support it will be best...
PS: If you can add support for can not reply to closed tickets too.

[Jase2]

bahisyeri, the attachment feature will be included into the paid' version.

[bahisyeri]

Originally Posted by Jase2

bahisyeri, the attachment feature will be included into the paid' version.

Ah ok ty, i updated my reply, btw how can we buy that pro/paid version and do we allowed to write our own addons for this free version?

[Jase2]

Paul is setting up the members area, where you will be able to download our software. Once HelpCenter goes gold, we'll start work on the 'paid version. Also, we will open a hacks/modfications forum, where members can submit their hacks/mods for HelpCenter. However, we will not be able to support modified code, in the event something goes wrong.

[sbarbz]

Database error in vBulletin 3.6.10:

Invalid SQL:
UPDATE usergroup SET

### UPDATE QUERY GENERATED BY fetch_query_sql() ###
`title` = 'מנהלי אתר',
`description` = '<b>מנהל ומייסד האתר</b>',
`usertitle` = '<b>מנהל ומייסד האתר !</b>',
`opentag` = '<b><font color=\"#ff9933\">',
`closetag` = '</b></font>',
`passwordexpires` = '180',
`passwordhistory` = '360',
`creditpermissions` = '628',
`credit_induction` = '21',
`credit_referral` = '0',
`credit_refbonus` = '0',
`credit_paycheck` = '0',
`credit_active` = '0',
`credit_birthday` = '0',
`credit_repgive` = '0',
`credit_reputation` = '0',
`credit_infraction` = '0',
`credit_thread` = '4',
`credit_threadrate` = '0',
`credit_post` = '0',
`credit_ownthreadpost` = '0',
`credit_postsize` = '0',
`credit_ownthreadview` = '0',
`credit_ownthreadrate` = '0',
`credit_ownthreadreply` = '0',
`credit_ownprofileview` = '0',
`credit_pollmake` = '0',
`credit_pollvote` = '0',
`credit_attachment` = '0',
`credit_sendpm` = '0',
`credit_addevent` = '0',
`credit_addprofpic` = '0',
`credit_profile` = '0',
`credit_donmaxuser` = '-1',
`credit_pastotpost` = '-1',
`credit_pastotuser` = '-1',
`credit_pasawuser` = '-1',
`credit_pasawthread` = '-1',
`credit_saveint` = '0.2',
`credit_maxsave` = '-1',
`credit_loanint` = '0.2',
`credit_maxloan` = '100',
`credit_totloan` = '5000',
`credit_goodgroup` = '0',
`credit_midgroup` = '0',
`credit_badgroup` = '0',
`credit_maxtickets` = '0',
`credit_lotdiscount` = '0',
`ugphelpcenter` = '1',
`forumpermissions` = '1048575',
`genericpermissions` = '503840447',
`solvedthreadpermissions` = '1',
`attachlimit` = '0',
`pmquota` = '65535',
`pmpermissions` = '7',
`pmsendmax` = '65535',
`calendarpermissions` = '63',
`wolpermissions` = '31',
`adminpermissions` = '3',
`genericoptions` = '55',
`profilepicmaxwidth` = '100',
`profilepicmaxheight` = '100',
`profilepicmaxsize` = '65535',
`avatarmaxwidth` = '100',
`avatarmaxheight` = '100',
`avatarmaxsize` = '20000',
`signaturepermissions` = '245759',
`sigpicmaxwidth` = '500',
`sigpicmaxheight` = '100',
`sigpicmaxsize` = '10000',
`sigmaxrawchars` = '0',
`sigmaxchars` = '0',
`sigmaxlines` = '0',
`sigmaxsizebbcode` = '7',
`sigmaximages` = '0',
`awspermissions` = '15'
WHERE usergroupid=6;

MySQL Error : Unknown column 'ugphelpcenter' in 'field list'
Error Number : 1054
Date : Saturday, April 26th 2008 @ 08:35:33 PM
Script : http://****.co.il/admincp/usergroup.php?do=update
Referrer : http://****.co.il/admincp/usergroup....&usergroupid=6
IP Address : ***
Username : ***
Classname : vb_database

in two Version

[PaulSonny]

It seems you are trying to use the package above on a vBulletin 3.6 Installation, when it is meant for 3.7.

I may suggest uninstalling and reinstalling with the 3.6 version.

Thanks, Paul.

[PaulSonny]

Beta 5 Released. We hope this to be the last beta.

With regards to the guests being able to view other guests ticket, I have made it so that it depends on IP address for the time being until I can come up with a more long term solution.

Thanks, Paul.

[powerful_rogue]

Hi,

I reuploaded all the new files, uinstalled the previous helpdesk and then imported the new one - however it looks like this