Add-On Releases - PS - HelpCenter

HelpCenter is the ultimate ticket support system for your vBulletin!

Click Here for vBulletin 3.6 Version

HelpCenter is a support ticket system made for vBulletin. It allows you to manage your members questions much easier, saving you the hassle of going through emails and private messages.

Visit PaulSonny for news, demos, screenshots, and more!

Demo: PaulSonny HelpCenter

Features

If you have any feature requests please make them known at PaulSonny.

* Automatic Template Edits
* Turn HelpCenter ON/OFF and display a custom message.
* Disallow New Tickets to be created and display a custom message.
* Give your Ticket ID's a Prefix.
* Auto Open closed tickets when a new reply is made. (Now an Admin Option)
* Add, Edit and Delete departments via AdminCP, view Tickets within a Department.
* Open/Closed ticket AdminCP Management.
* Make tickets public/private.
* Ticket Priorities. (Low/Medium/High)
* WOL: HelpCenter.
* View Statistics about HelpCenter in the AdminCP.

Installation Instructions

[] Upload all the files from the Upload folder.
[] Import product-helpcenter.xml via the AdminCP.
[] Set Permissions for each usergroup via the AdminCP for HelpCenter.
[] Set Departments up via the AdminCP for HelpCenter.

Footnotes

Please report all bugs, feature requests and comments here.

Version History:

Version 1.00 Beta 1:

Initial version for vBulletin 3.7.

Version 1.00 Beta 2:

Bug Fixes.

Version 1.00 Beta 3:

Database Errors Fixed.
Added Extra Usergroup Permissions.
Ticket Priority Added.
Ticket Number Prefix Added.
Plus Much More...

Version 1.00 Beta 4:

Added Some extra Admin Features.
Fixed some bugs.
Other small features added.

Version 1.00 Beta 4 Security Fix

Cross Site Request Forgery (CSRF) Fixed.

Version 1.00 Beta 5:

Further Enchanged Some Admin Functions.
Enhanced My Tickets Interface.
Paginated Results.
Fixed More bugs, such as Guest Tickets Problem. (Temporary Measure!)
Other small features added.

Version 1.00 Beta 6:

Make tickets public/private.
Tidied up Admin Interface.
Fixed Phrases.
Tidied Up the Code.
It now parses smilies in your tickets. so you get !
Other small features added.

Version 1.00 Release Candidate 1:

Fixed SQL Vunerabilities
Fixed Phrases.
Tidied Up the Code.
Implemented Delete Confirmation Screens.
Improved CSRF Security.

Version 1.00:

Can View HelpCenter Permission Added.
Updated Delete Confirmations.
Fixed No Title Error.
Tidied Up the Code.

Version 1.01:

Minor Template Change for Version.
Standard Editor Error Fixed.
Improved Code Structure for Editors.

Please remember to click Mark As Installed if you use this modification.
If you use this plug-in, and find it useful, please support us by nominating us for Mod Of The Month (MOTM) in the top right corner of this thread, or feel free to donate.

You will get an email when a new version is released.

Thanks, PaulSonny & The Development Team.

[Jase2]

Macc, by a link to your HelpCenter installation, I just meant a link to where HelpCenter is installed on your website

I have however confirmed the small text box in Internet Explorer 7. Will see what's wrong.

[macc]

ok ... www.belaplay.com/vb/libar/helpcenter is link (libar is my board)


reg macc

[DssCrazy]

Nice work i love this mod. 1 problem i found thow! i am using explorer as my browser and the ticket reply box is REALLY small can it be fixed this happend on your site when i tested the demo.

Here is the screen shot.

[DssCrazy]

Also for the paid version how much will it be? and what futures will it have that the free version does not have?

Thanks

[SuperDave71]

Thanks Jase...

I have NOT upgraded to the Updated one yet.

I knew you had Macc and me with a separate download so I was afraid I would mess up what you already fixed.

Let me know if it is ok to install the NEWEST one..

Thank you so much!

-Dave

[Jase2]

Originally Posted by DssCrazy

Also for the paid version how much will it be? and what futures will it have that the free version does not have?

Thanks

We haven't decided a price, yet. Once we release a 'stable', gold release of the lite version, we will get to work on the paid version. I have to balance my developing at the moment (other hacks and the paulsonny.com website), but HelpCenter paid version has my full priority.

We have decided some features, such as: Attachments, flagging to other department or person, ect. I think we will have some beta testers for it, however it will be encoded to stop functioning at a certain date.

[macc]

superdave i ask same before...i have not updated yet ..have "our" version...

reg

macc

[Jase2]

Originally Posted by SuperDave71

Thanks Jase...


I have NOT upgraded to the Updated one yet.

I knew you had Macc and me with a separate download so I was afraid I would mess up what you already fixed.


Let me know if it is ok to install the NEWEST one..


Thank you so much!



-Dave

Dave, please upgrade to the latest version - currently beta 4. This should fix your current problem.

[Jase2]

Originally Posted by DssCrazy

Nice work i love this mod. 1 problem i found thow! i am using explorer as my browser and the ticket reply box is REALLY small can it be fixed this happend on your site when i tested the demo.

Here is the screen shot.

Yes, this happens in Internet Explorer 7 for guests. We will see what can be done to correct this.

[macc]

i updated and now is replay message box ok (was before update also ok.. maybe jase2 done something ...!

regards and thanks for all help!

have nominated yesterday

macc