Version: 4.6.4, by micheal332001
Developer Last Online: Oct 2015
Category: Major Additions -
Version: 4.0.x
Rating:
Released: 11-26-2010
Last Update: 03-09-2011
Installs: 151
DB Changes Uses Plugins Template Edits Auto-Templates
Additional Files Translations
No support by the author.
1.- How it works
Members having questions, are coming to your support department. They read your Frequence Asked Questions and if they don't solve their problem, they're opening a support ticket.
By opening a ticket, a copy is going to member, and a notification is going to technicians.
Technician reply to the question, eighter using a predefinied reply, or writing a fresh reply.
Technician has the ability to save his reply to predefinied ones, or, if he counts it as common question to add it to as many FAQ categories he wants.
Member gets the reply, and if he is not totally satisfied, he visits your site to continue the discussion and so on.
Member and/or Technician can close a ticket
Member and/or Technician can re-open a ticket
2.- Frontend Features
Open a Ticket
My Tickets
F.A.Q listing
Live Support
Information Blocks:
Latest Questions
Important Questions
3.- Technician Features
Support Tickets List, which can be filtered by:
Department
Product
Status
Actions for each ticket:
Reply
Close
Re-open
Actions when replying to a ticket:
Select to include a predefinied reply
Save reply in predefinied replies
Save reply in as many FAQ categories he wants.
Predefinied Replies (Add, Edit, Delete).
Add Question to F.A.Q
List F.A.Q
4.- Administrator Features
Unlimited depth level of categories for F.A.Q
Extra Fields
Text
Radio Button
Checkboxes
Droplist
Textarea
Departments. Per each department he can assign an unlimited amount of email addresses, which they will be inform when a new ticket is creating for this department, or when a reply comes from the Members.
Products
Can turn use of Departments On/Off
Can turn use of Products On/Off
Setup the text for the email to Member, upon new ticket creation
Setup the text for the email to Member, upon a new reply from technician
Setup the text for the email to Member, upon ticket's auto close.
Can setup the duration (in hours), to auto close the tickets which they dont have any action from member's side.
5.- Usergroup Permissions
Can access the support section
Can submit tickets
Can attach files to ticket
Support priority (lower number means higher priority)
Belongs to Technicians group or not
6.- Installation
Upload all files to your site keeping the same structure.
CMOD 777 directories:
microsupport/attachments
Imprort product-microsupport.xml from your admincp
Setup Usergroup permissions
Setup General Options
Setup Live Support Config
Setup Spam Settings
7.- Copyright
Removing my copyright link from the page's footer is illegal. This module is a copyrighted work of Totally-scripts.comi (aka micheal332001).
Also Many thanks to Maria for letting me take over her add-on aka MicroHellas
Place the message you want to show your members when there our no advisers online
Advisers Busy Message
Place the message you want your members to see when your advisers are busy.
Aviser Online Image
Place the image name that you want to use for advisers online
I.E. (onlineimage.png)
Place the image within the folder ( microsupport/images/ )
Adviser Off Line Image
Place the off line image name here I.E (offline.png)
Place the image within the folder ( microsupport/images/ )
Adviser Busy Image
Place the image you want to use for advisers busy status. I.E (inchat.png)
Place the image within the folder ( microsupport/images/ )
Live Support Welcome Message
Place your welcome message here that members will see once they have logged into the live support system.
Live Support Login Message
Place the login message you want to show your members here.
Live Support Image Size
This is the size of the live support images within the main swf file.
Login/Welcome Text Colour
What colour would you like the login/welcome text to be when viewing the live support system.
Live Support Mouse Over Colour
What colour would you like to use for the mouse over colour of users online.
Please place the code like this ( FF0033 ) without the #
Live Support Mouse Down Colour
What colour would you like to use for the mouse down colour of users online.
Please place the code like this ( FF0033 ) without the #
Live Support Mouse Up Colour
What colour would you like to use for the mouse up colour of users online.
Please place the code like this ( FF0033 ) without the #
Live Support Online Users Text
Place the text for the online users list.
9th Dec 2010
Added Live Support forum side block within the install.
23rd Jan 2011
Added within the live support swf the ability to log members out as requested.
************************************************** ****************** Fixed
Fixed the problem with the quote marks
Added live support image to top of support page See screen shot
Fixed the ' errors within the faq's and Predefinied Reply
Added 2 new templates
These templates what the user that the live support is on or off line and if all advisers are busy.
28th Feb 2011
Fixed a problem with some styles as they were moving the headers and blocks to one side.
Upgrade for this is to just re-import the product.xml file with overwrite set to yes
This will only work with vbulletin version 4.0.x but not for vbulletin version 4.1.x
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Show Your Support
This modification may not be copied, reproduced or published elsewhere without author's permission.
Currently using this as a recruitment Q&A. Is there any way to add HTML or BBCode support to your answers, as well as change the fields that say "department" and "product" to something else, or is that a no-go?
I'm kind of new to coding, and a lot of it is self taught.
Does the latest upgrade fix my issue? Our customers can not post tickets nor can I respond to anything right now.
Have you check the usergoup options as if they are set wrong you will not be able to post any new tickets.
Also make sure you have installed this latest version as there was a problem with this in older version of this support system.
The Support Live Chat isn't showing in the side block!
Its enabled!
Originally Posted by dmm2020 View Post
I get this same error. I got it after I recently upgraded Microsupport. Is there any resolution to this yet? My version is 4.0.8 for vb.
I should have an update ready later today or tomorrow.
Does the latest upgrade fix my issue? Our customers can not post tickets nor can I respond to anything right now.
No it does not fix the problem. Permissions in microSupport in admincp is set to 6,7 which is administrators & moderators for admin, but nothing to show permissions for what user groups can submit tickets. However, none of us can answer a ticket nor can users post new tickets now. We are using v4.0.8 vBulletin.
We do eventually want to go to your commercial version but before I can convince the owner to invest the money, we need this working.
Users, moderators and admins get this error message when they attempt to post a ticket or reply to one:
Quote:
dmm2020, you do not have permission to access this page. This could be due to one of several reasons:
1. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
2. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.
We started getting this error as soon as we upgraded the last update you posted. I am wondering though, did you change code to make it look at user permissions or group permissions? It should be on group permissions.
No my issue isn't fixed, actually nothing seem to have changed. I've disabled this mod for now til a new version pops up.
If you want me to have alook for you and find out why its not working please send me admincp access and FTP login so that i can make the changes to the files if need be.
Great mod,but it seems to have conflicts with the spamming configuration once disabled everything works fine.Maybe that needs looking at.One problem we have is it's pulling the original default header logo for some reason, we use concepta flash logo for the header but your mod seems to be pulling the default any ideas? other than that good job...
microSUPPORT (F.A.Q & Ticketing Live Support) Details »»
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DB Changes 
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01-25-2011, 08:44 PM
