HelpDesk v1.63

Feature Request...

If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features

• No File Edits!
• Ability to turn the HelpDesk off.
• Ability to turn the New Ticket option off.
• Automated Response to users when tickets are submitted by email or private message.
• Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
• Departments / Ticket Categories.
• Limit usergroups to handle certain department tickets.
• Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
• New Tickets since last visit to forums.
• New Replies since last visit to forums.
• Unresolved / Resolved Tickets.
• WYSIWYG Editor for replies.

No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.


Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

[Rahuldhanpat]

I m Using 3.5.4. I Installed all these two files . One in root and one in admincp

When i run help_install.php then i m getting a window which give us option for installing , upgrading and Uninstalling...

When i procced with Install , then a error occured like this in the next page

Fatal error: Call to a member function on a non-object in /homepages/17/d92330624/htdocs/Nutraforum.com/admincp/helpdesk_install.php on line 66

I have run Install programme by following command..

http://myforum/admincp/help_install.php n (Aprox liek this) REply me fast so that i can click install here.........

Thanking You In advance

[Rahuldhanpat]

no replies?????

[paulfletcher]

HelpDesk is really buggy, and I don't know if the author is going to upgrade it for 3.5.4. I suggest you use a hack on vbulletin.org called vBSupport. It works much better with fewer errors.

Thanks,
Paul

[attroll]

Originally Posted by paulfletcher

HelpDesk is really buggy, and I don't know if the author is going to upgrade it for 3.5.4. I suggest you use a hack on vbulletin.org called vBSupport. It works much better with fewer errors.

Thanks,
Paul

This hack does not work with vBulletin 3.5. It was made for the 3.0 version. If you read back through the hack you will see that there are a bunch of us waiting for the 3.5 version to be released.

[Rahuldhanpat]

Originally Posted by Rahuldhanpat

I m Using 3.5.4. I Installed all these two files . One in root and one in admincp

When i run help_install.php then i m getting a window which give us option for installing , upgrading and Uninstalling...

When i procced with Install , then a error occured like this in the next page




I have run Install programme by following command..

http://myforum/admincp/help_install.php n (Aprox liek this) REply me fast so that i can click install here.........

Thanking You In advance

So this is the solution that Help Desk doesn't works with vbulletin 3.5.x ???Is it?

[paulfletcher]

Yes, HelpDesk doesn't work with vBulletin 3.5.x. We are all waiting for the update. And until the update is finished several of us are using vBSupport as it works very well.

Thanks,
Paul

[paulfletcher]

Also, VBSupport is free, just run a quick search for it on vBulletin.org.

-Paul

[netdebut]

So I'm assuming no one received this message?:
Fatal error: Call to a member function on a non-object in /homepages/32/d127145607/htdocs/nd/forum/admincp/helpdesk_install.php on line 66

I just tried installed the most recent one. Any ideas??

-------------

Okay, just found out it doesn't work on 3.5, lol. Roger that.

[precharge]

When I installed, get an error, nothing shows. Looked at the error logs and get this

HP Fatal error: Call to a member function on a non-object in /home/site/admincp/helpdesk_
install.php on line 66

somethign to do with DB_site;

Running PHP 4.3.9, MySQL 4.1.18-standard

[iLLoGIc]

Originally Posted by precharge

When I installed, get an error, nothing shows. Looked at the error logs and get this

HP Fatal error: Call to a member function on a non-object in /home/site/admincp/helpdesk_
install.php on line 66

somethign to do with DB_site;

Running PHP 4.3.9, MySQL 4.1.18-standard

Read this from attroll a few threads above.

Originally Posted by attroll

This hack does not work with vBulletin 3.5. It was made for the 3.0 version. If you read back through the hack you will see that there are a bunch of us waiting for the 3.5 version to be released.