HelpDesk v1.63

Feature Request...

If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features

• No File Edits!
• Ability to turn the HelpDesk off.
• Ability to turn the New Ticket option off.
• Automated Response to users when tickets are submitted by email or private message.
• Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
• Departments / Ticket Categories.
• Limit usergroups to handle certain department tickets.
• Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
• New Tickets since last visit to forums.
• New Replies since last visit to forums.
• Unresolved / Resolved Tickets.
• WYSIWYG Editor for replies.

No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.


Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

[WhSox21]

I should also mention that I've actually taken on some help with me to handle a bunch of the new features. You'll meet him once we release this version.

[attroll]

Great. I am looking forward to this. I am expecting it to blow my socks off them.

[gavinzac]

woah. i have a combined login system with vBulletin and Joomla! because I wanted to have this kind of help desk. I think I might be able to ditch the joomla altogether! which is frustrating because it took ages to hook them up and i paid $50 for the helpdesk software.
cant wait for this. It might cause me another few days work but my users will be very happy.

[harmor19]

Error,
Fatal error: Call to a member function on a non-object in helpdesk_install.php on line 66

Edit.
I thought this was for 3.5.x because nexialys posted a link on the post post on https://vborg.vbsupport.ru/showthread.php?t=94023

[paulfletcher]

Do you know when or if this will be working on 3.5.4?

[paulfletcher]

I thought this was working on 3.5 as well, any thoughts?

[mastersite]

yer i would i like to know this aswell

[WhSox21]

It's still in the process of being converted.

[paulfletcher]

I'm pretty new to this thread, when abouts do you expect the conversion to be completed? I would love to add this to our site.

Thanks,
Paul

[gcphost]

helpdesk_install.php is easy to get working again..

Replace (all):
$DB_site->query

With:
$db->query_write

And:
$DB_site

With:
$db

This will make the installer work.

I got the frontend to sorta work but ya, I'm giving up on that one..