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HelpDesk v1.63
Version: 1.63, by WhSox21 WhSox21 is offline
Developer Last Online: Apr 2014 Show Printable Version Email this Page
Version: 3.0.7 Rating:
Released: 02-26-2005 Last Update: 04-29-2005 Installs: 230
DB Changes
 
No support by the author.

Feature Request...
If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features
  • No File Edits!
  • Ability to turn the HelpDesk off.
  • Ability to turn the New Ticket option off.
  • Automated Response to users when tickets are submitted by email or private message.
  • Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
  • Departments / Ticket Categories.
  • Limit usergroups to handle certain department tickets.
  • Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
  • New Tickets since last visit to forums.
  • New Replies since last visit to forums.
  • Unresolved / Resolved Tickets.
  • WYSIWYG Editor for replies.
No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.


Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

Show Your Support

  • This modification may not be copied, reproduced or published elsewhere without author's permission.

Comments
  #52  
Old 02-28-2005, 09:07 AM
laeth laeth is offline
 
Join Date: Aug 2004
Posts: 40
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nvm I fixed it. I changed the querys to this instead, seemed to do the trick:


PHP Code:
$query['new'][] = "CREATE TABLE `".TABLE_PREFIX."ticketreply` (
  `replyid` int(10) unsigned NOT NULL auto_increment,
  `ticketid` int(10) unsigned NOT NULL default '0',
  `username` varchar(50) NOT NULL default '',
  `userid` int(10) unsigned NOT NULL default '0',
  `dateline` int(10) unsigned NOT NULL default '0',
  `pagetext` mediumtext NOT NULL,
  `ipaddress` varchar(15) NOT NULL default '',
  PRIMARY KEY  (`replyid`),
  KEY `userid` (`userid`),
  KEY `threadid` (`ticketid`,`userid`)
) TYPE=MyISAM AUTO_INCREMENT=1";

$query['new'][] = "CREATE TABLE `".TABLE_PREFIX."ticket` (
  `ticketid` int(10) unsigned NOT NULL auto_increment,
  `title` varchar(250) NOT NULL default '',
  `open` smallint(6) NOT NULL default '1',
  `ownerid` int(10) unsigned NOT NULL default '0',
  `replycount` int(10) unsigned NOT NULL default '0',
  `postusername` varchar(50) NOT NULL default '',
  `postuserid` int(10) unsigned NOT NULL default '0',
  `lastposter` varchar(50) NOT NULL default '',
  `lastupdate` int(10) unsigned NOT NULL default '0',
  `dateline` int(10) unsigned NOT NULL default '0',
  PRIMARY KEY  (`ticketid`),
  KEY `postuserid` (`postuserid`)
) TYPE=MyISAM AUTO_INCREMENT=1"; 
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  #53  
Old 02-28-2005, 09:15 AM
computer1 computer1 is offline
 
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And where shuld we put this ??
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  #54  
Old 02-28-2005, 09:53 AM
laeth laeth is offline
 
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Replace:

PHP Code:
$query['new'][] = "CREATE TABLE `ticketreply` (
  `replyid` int(10) unsigned NOT NULL auto_increment,
  `ticketid` int(10) unsigned NOT NULL default '0',
  `username` varchar(50) NOT NULL default '',
  `userid` int(10) unsigned NOT NULL default '0',
  `dateline` int(10) unsigned NOT NULL default '0',
  `pagetext` mediumtext NOT NULL,
  `ipaddress` varchar(15) NOT NULL default '',
  PRIMARY KEY  (`replyid`),
  KEY `userid` (`userid`),
  KEY `threadid` (`ticketid`,`userid`)
) TYPE=MyISAM AUTO_INCREMENT=1";

$query['new'][] = "CREATE TABLE `ticket` (
  `ticketid` int(10) unsigned NOT NULL auto_increment,
  `title` varchar(250) NOT NULL default '',
  `open` smallint(6) NOT NULL default '1',
  `ownerid` int(10) unsigned NOT NULL default '0',
  `replycount` int(10) unsigned NOT NULL default '0',
  `postusername` varchar(50) NOT NULL default '',
  `postuserid` int(10) unsigned NOT NULL default '0',
  `lastposter` varchar(50) NOT NULL default '',
  `lastupdate` int(10) unsigned NOT NULL default '0',
  `dateline` int(10) unsigned NOT NULL default '0',
  PRIMARY KEY  (`ticketid`),
  KEY `postuserid` (`postuserid`)
) TYPE=MyISAM AUTO_INCREMENT=1"; 
with:

PHP Code:
$query['new'][] = "CREATE TABLE `".TABLE_PREFIX."ticketreply` (
  `replyid` int(10) unsigned NOT NULL auto_increment,
  `ticketid` int(10) unsigned NOT NULL default '0',
  `username` varchar(50) NOT NULL default '',
  `userid` int(10) unsigned NOT NULL default '0',
  `dateline` int(10) unsigned NOT NULL default '0',
  `pagetext` mediumtext NOT NULL,
  `ipaddress` varchar(15) NOT NULL default '',
  PRIMARY KEY  (`replyid`),
  KEY `userid` (`userid`),
  KEY `threadid` (`ticketid`,`userid`)
) TYPE=MyISAM AUTO_INCREMENT=1";

$query['new'][] = "CREATE TABLE `".TABLE_PREFIX."ticket` (
  `ticketid` int(10) unsigned NOT NULL auto_increment,
  `title` varchar(250) NOT NULL default '',
  `open` smallint(6) NOT NULL default '1',
  `ownerid` int(10) unsigned NOT NULL default '0',
  `replycount` int(10) unsigned NOT NULL default '0',
  `postusername` varchar(50) NOT NULL default '',
  `postuserid` int(10) unsigned NOT NULL default '0',
  `lastposter` varchar(50) NOT NULL default '',
  `lastupdate` int(10) unsigned NOT NULL default '0',
  `dateline` int(10) unsigned NOT NULL default '0',
  PRIMARY KEY  (`ticketid`),
  KEY `postuserid` (`postuserid`)
) TYPE=MyISAM AUTO_INCREMENT=1"; 
In the helpdesk_install.php .

Hope it helps.
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  #55  
Old 02-28-2005, 11:47 AM
computer1 computer1 is offline
 
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I get this error when I reinstall helpdesk howe can I fix this ??

Database error in vBulletin 3.0.7:

Invalid SQL: CREATE TABLE `ticketreply` (
`replyid` int(10) unsigned NOT NULL auto_increment,
`ticketid` int(10) unsigned NOT NULL default '0',
`username` varchar(50) NOT NULL default '',
`userid` int(10) unsigned NOT NULL default '0',
`dateline` int(10) unsigned NOT NULL default '0',
`pagetext` mediumtext NOT NULL,
`ipaddress` varchar(15) NOT NULL default '',
PRIMARY KEY (`replyid`),
KEY `userid` (`userid`),
KEY `threadid` (`ticketid`,`userid`)
) TYPE=MyISAM AUTO_INCREMENT=1
mysql error: Table 'ticketreply' already exists

mysql error number: 1050
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  #56  
Old 02-28-2005, 11:53 AM
nexialys
Guest
  
Posts: n/a
Default
question... is it possible to guests to create a new ticket ?!
[so guests would be asked to enter email and name...]

i'd like to use this system instead of the contact-us form...
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  #57  
Old 02-28-2005, 12:29 PM
shadiguy1 shadiguy1 is offline
 
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yes it works with 3.0.3
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  #58  
Old 02-28-2005, 01:27 PM
Delphiprogrammi Delphiprogrammi is offline
 
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installed successfully on vbulletin 3.0.7 however i had to create the database tables by hand for some reason the tables where in my database but without the correct prefixes installer bug ? anyway nice hack

/me clicks install
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  #59  
Old 02-28-2005, 02:45 PM
computer1 computer1 is offline
 
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Howe can I unistall this dont work for me :devious:
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  #60  
Old 02-28-2005, 02:57 PM
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Dan Dan is offline
 
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Interesting idea..... good job
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  #61  
Old 02-28-2005, 03:13 PM
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Lord Brar Lord Brar is offline
 
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Wish, all hacks could be like this!

Thanks man! I am gonna install this one!
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Powered by vBulletin® Version 3.8.12 by vBS
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X vBulletin 3.8.12 by vBS Debug Information
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  • Queries Executed 25 (?)
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