The Arcive of Official vBulletin Modifications Site.

HelpDesk v1.63 · **Released**: 02-26-2005

Feature Request...

If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features

No File Edits!
Ability to turn the HelpDesk off.
Ability to turn the New Ticket option off.
Automated Response to users when tickets are submitted by email or private message.
Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
Departments / Ticket Categories.
Limit usergroups to handle certain department tickets.
Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
New Tickets since last visit to forums.
New Replies since last visit to forums.
Unresolved / Resolved Tickets.
WYSIWYG Editor for replies.

No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.

Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

andrew67 · #**582** 08-29-2005, 07:35 AM

Quote:

Originally Posted by Antivirus

installed on version 3.08, testing now!

Whats the verdict ?

MustangLisa · #**583** 09-05-2005, 06:22 PM

Thanks, I'll be installing this on one of my sites.

WhSox21 · #**584** 09-09-2005, 04:15 PM

As we approach the release of vBulletin 3.5 gold we also approach the initial release of the Help Desk.

attroll · #**585** 09-09-2005, 05:08 PM

Quote:

Originally Posted by WhSox21

As we approach the release of vBulletin 3.5 gold we also approach the initial release of the Help Desk.

I am trying to wait patiently for this release. 3.5 is so close to being released now why don't you go ahead and just put the 3.5 help desk up for us to use?

WhSox21 · #**586** 09-09-2005, 05:10 PM

It's not as simple as that. I'm still in testing stages for a few things. It will be released before vB 3.5 gold or very shortly after.

MissKalunji · #**587** 09-09-2005, 10:28 PM

Quote:

Originally Posted by WhSox21

It's not as simple as that. I'm still in testing stages for a few things. It will be released before vB 3.5 gold or very shortly after.

i cant wait!!!!!!!!!!!!!!!!

sross · #**588** 09-19-2005, 10:16 AM

well I can't figure this out, I guess I am just thick but the way access controls and such are laid out is totally convoluted to me. I just sent out 10pm's to 8,000 users by accident, ugh..

Takamine334 · #**589** 09-20-2005, 10:31 PM

why do I get this when trying to install?

Warning: Cannot use a scalar value as an array in /admincp/helpdesk_install.php on line 788

Warning: Cannot use a scalar value as an array in /admincp/helpdesk_install.php on line 801

Warning: Cannot use a scalar value as an array in /admincp/helpdesk_install.php on line 816

Warning: Cannot use a scalar value as an array in /admincp/helpdesk_install.php on line 824

Warning: Cannot use a scalar value as an array in /admincp/helpdesk_install.php on line 840

Warning: Cannot use a scalar value as an array in /admincp/helpdesk_install.php on line 842

Hades-1 · #**590** 09-20-2005, 11:21 PM

i dont get this mod at all

no matter what i do to the usergroup setting its seem registered user can administer

harry1951 · #**591** 09-21-2005, 07:20 AM

I installed this nice system, but have 1 problem till now. The ticket-tools is not opening when I *click* on it. All rights are put on yes for the admin. Please help

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