HelpDesk v1.63

Feature Request...

If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features

• No File Edits!
• Ability to turn the HelpDesk off.
• Ability to turn the New Ticket option off.
• Automated Response to users when tickets are submitted by email or private message.
• Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
• Departments / Ticket Categories.
• Limit usergroups to handle certain department tickets.
• Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
• New Tickets since last visit to forums.
• New Replies since last visit to forums.
• Unresolved / Resolved Tickets.
• WYSIWYG Editor for replies.

No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.


Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

[mholtum]

When I upgrade I get this:

Database error in vBulletin 3.0.7:

Invalid SQL: INSERT INTO vb3_phrase (phraseid, languageid, varname, text, phrasetypeid) VALUES (NULL, '0', 'helpdesk_auto_response', '$vboptions[bbtitle] Auto Response', '4000')
mysql error: Duplicate entry 'helpdesk_auto_response-0-4000' for key 2

mysql error number: 1062

Date: Saturday 30th of April 2005 09:21:02 AM
Script: http://www.theflyfishingforum.com/forums/admincp/helpdesk_install.php?do=upgrade&step=2
Referer: 
Username: fshfanatic
IP Address: 68.99.209.240

[WhSox21]

Did you read the instructions in the file? You are not required to upgrade unless you are using an older version.

[rjordan]

I got the same error upgrading from 1.53. I ended up removing and reinstalling.

[WhSox21]

I'll look into that. That's only a minor problem.

For a temporary fix, just uninstall the phrases before you run the upgrade process. This won't make you lose any information unless if you've changed the phrases.

[WhSox21]

What about the other problems? How's everything else?

[MikeWarner]

security issues seems fixed now - many thanks for the good work. Turning off PM notification would be good though.

Thanks

[Lostnode]

Originally Posted by WhSox21

I just spent a few hours on this and I've got the problems sorted out. Deaths has not contacted me about the problems, but I don't see any other possible problems.

Let me know how this update works out!

As long as the SQL Injections are gone, I am as good as sold.

[evenmonkeys]

Lovely, man! Looks awesome and it's working great!

[JayJay]

Is there anyway to stop the "A ticket has been updated" message?

Sorry, I've had little time recently, so I haven't scoured this thread, apologies in advance if this has been asked prior to this.

[WhSox21]

Easiest way is to put // (a comment) on lines 434 - 438

This is the code of those lines:

PHP Code:

    while ($userinfo = $DB_site->fetch_array($updatequery))
    {
        sendprivatemessage ($userinfo, 'The following ticket has been updated:
[URL]'.$vboptions[bburl].'/helpdesk.php?do=ticket&tid='.$_REQUEST['tid'] . '[/URL]', 'HelpDesk Ticket Update');
    }