HelpDesk v1.63

Feature Request...

If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features

• No File Edits!
• Ability to turn the HelpDesk off.
• Ability to turn the New Ticket option off.
• Automated Response to users when tickets are submitted by email or private message.
• Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
• Departments / Ticket Categories.
• Limit usergroups to handle certain department tickets.
• Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
• New Tickets since last visit to forums.
• New Replies since last visit to forums.
• Unresolved / Resolved Tickets.
• WYSIWYG Editor for replies.

No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.


Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

[WhSox21]

Top of the page there is a paypal button.

[ranger2kxlt]

NM....i'm dumb :-p

[WhSox21]

It will only allow users who have department access or the creator to see the ticket. This was a bug fix in version 1.60.

Most likely you've got your departments messed up a bit or you have yet to upgrade?

[evenmonkeys]

Is it possible to add a delete reply feature? Right now, we're allowed to delete tickets and edit replies. Why not add a "delete reply" next to the "edit reply"? Just a suggestion that would be helpful on my forums. If it's possible to add that in via the templates, could you just tell me how on here rather than making an update?

[WhSox21]

It's not possible via the templates and would require a small amount of edits in the helpdesk file. I'll create a page on one of my sites where everyone can request features. This will help me organize my ideas and featues. It's a little hard to keep track of all the requests. It won't be hard to create a page for these requests. I'll let everyone know when that page is up and I'll post a link in the main post!

[evenmonkeys]

Sounds like a really good idea and I appreciate the quick response. The latest version is excellent too. Nice job.

[boeserwolf]

Hi

I posted the german translation the site before.

Probably you want to add this in your header.

If you do make an update, please tell me if any phrase or other text has changed, so it would be easier for me to translate.

yours

Markus

[TopeeGuy]

Hmm - another bug?

Now, the system seems to be sending a PM to every mod/admin when any ticket receives a reply...

[WhSox21]

That's how it's suppose to work. Anyone in the usergroups that have access to the department where the ticket was submitted.

[WhSox21]

Here we go too... Just got done writing this up real quick...

If you want to request a feature use this link:
http://www.hackvb.com/helpdesk.php