HelpDesk v1.63

Feature Request...

If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features

• No File Edits!
• Ability to turn the HelpDesk off.
• Ability to turn the New Ticket option off.
• Automated Response to users when tickets are submitted by email or private message.
• Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
• Departments / Ticket Categories.
• Limit usergroups to handle certain department tickets.
• Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
• New Tickets since last visit to forums.
• New Replies since last visit to forums.
• Unresolved / Resolved Tickets.
• WYSIWYG Editor for replies.

No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.


Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

[TopeeGuy]

Originally Posted by jugo

Damn dude, give the guy a chance to fix it. That's a pretty harsh remark considering:

1. It's a very good hack if not THE BEST Helpdesk hack.
2. FREE!!
3. Did I mention it's FREE!!

Apologies... it's just that I agree this hack is so cool, would definitely get my vote for hack of the month... been checking this thread twice a day for weeks to see any updates. I guess I was dissapointed with the error.

Though thank you WhSox21 for getting v1.61 out. I'm gonna give this a whirl right now!

[Freezerator]

Originally Posted by WhSox21

It's been updated. I think I fixed the query. I tested it extensively and it worked properly. Can someone upload it and test it for me ASAP?

All you have to do for verion 1.61 upgrade is overwrite the helpdesk.php file.

I will test this, if it works, a small donation will be on your way

{edit}
It seems there is a new problem?
Parse error: parse error, unexpected T_ENCAPSED_AND_WHITESPACE, expecting T_STRING or T_VARIABLE or T_NUM_STRING in /var/www/vhosts/forum.scooterforum.net/forum/helpdesk.php on line 437

[WhSox21]

Lack of updates means lack of money on my part. I'm a college student and I program to pay for things that I need (ie food, a requirement to survive ). So I can't always donate my time to work for free. I've got to use some of my time towards school and paying customers.

No feelings hurt. Just understand in the future that if people donate once in a while to hacks that are worth it, then the creators have no problem spending more time on those projects! Hope you understand!

[WhSox21]

Originally Posted by Freezerator

I will test this, if it works, a small donation will be on your way

Thanks a ton... By the way... A small donation is a donation and in my eyes any donation is worth a donation! So it is much appreciated!

Oh, and don't forget to vote for the hack. The link is at the very top of this page. If no donation, that's the least you can do is to click your mouse twice, eh?

[Freezerator]

Already voted your hack, and my offer still stands

[NewOrder]

i to get the same error

Parse error: parse error, unexpected T_ENCAPSED_AND_WHITESPACE, expecting T_STRING or T_VARIABLE or T_NUM_STRING in /home/tech/public_html/helpdesk.php on line 437

[WhSox21]

Sorry guys, Please re-download the next version. Updated version just so you know what version you have!

[WhSox21]

Freezerator - Thanks for the donation! I said it once and I'll say it again, it's much appreciated!

[boeserwolf]

Hi

I have a little Problem with the Navbar.

I am a vbulletin newbie, I got my license 2 weeks ago.

Would you please tell me how to get the Link to Helpdesk in my Navbar.

And: If everything goes well, and if you give me your bank data, I´ll also donate you a little, but I can´t give you much as I am also studying at the University in Austria.

Some guys from vbulletin germany would pay a lot of money for this good hack. Probably you should sell good products like this, although I am very happy that such good hacks are free for download

yours

Markus

[ranger2kxlt]

WhSox21, awesome job :-D I have one request maybe you can do it?

On the "new ticket" screen it shows subject and then the message box...would there be a way to add more boxes (req. on/off) from the admin area if we wanted more info "upfront" about the issue?

Thanks