Go Back   vb.org Archive > vBulletin Modifications > Archive > vB.org Archives > vBulletin 3.0 > vBulletin 3.0 Full Releases
Reload this Page HelpDesk v1.63
FAQ Community Calendar Today's Posts Search

Reply
Page 30 of 72 « First 202829 30 313240 Last »
 
Thread Tools
HelpDesk v1.63 Details »»
HelpDesk v1.63
Version: 1.63, by WhSox21 WhSox21 is offline
Developer Last Online: Apr 2014 Show Printable Version Email this Page
Version: 3.0.7 Rating:
Released: 02-26-2005 Last Update: 04-29-2005 Installs: 230
DB Changes
 
No support by the author.

Feature Request...
If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features
  • No File Edits!
  • Ability to turn the HelpDesk off.
  • Ability to turn the New Ticket option off.
  • Automated Response to users when tickets are submitted by email or private message.
  • Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
  • Departments / Ticket Categories.
  • Limit usergroups to handle certain department tickets.
  • Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
  • New Tickets since last visit to forums.
  • New Replies since last visit to forums.
  • Unresolved / Resolved Tickets.
  • WYSIWYG Editor for replies.
No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.


Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

Show Your Support

  • This modification may not be copied, reproduced or published elsewhere without author's permission.

Comments
  #292  
Old 03-09-2005, 08:34 PM
LOTR's Avatar
LOTR LOTR is offline
 
Join Date: Dec 2002
Posts: 35
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
LOL.. i know the file lead-weight but i was looking for the Install Templates on the
helpdesk_install file...
Reply With Quote
  #293  
Old 03-09-2005, 08:56 PM
gldtn gldtn is offline
 
Join Date: Apr 2003
Location: US
Posts: 169
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
Quote:
Originally Posted by LOTR
LOL.. i know the file lead-weight but i was looking for the Install Templates on the
helpdesk_install file...
Download the new version
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
Reply With Quote
  #294  
Old 03-09-2005, 09:57 PM
WhSox21 WhSox21 is offline
 
Join Date: Feb 2004
Posts: 328
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
Quote:
Originally Posted by LOTR
I cant find 2. Click on a link that says Install Templates. on the helpdesk_install.php, where is it actually?

Im using 1.54 now, is it Updates/Adds Templates?
Yes, sorry. That's the link.
Reply With Quote
  #295  
Old 03-10-2005, 12:26 AM
org's Avatar
org org is offline
 
Join Date: Jan 2005
Location: Sweden
Posts: 12
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
First off WhSox21 - This is a great add-on! I for one appreciate your time and energy put into this!

Request:
Secondly a very userfriendly enhancement would be if you could see the actual number of tickets/replies to the right, for instance: Unresolved tickets (3)

That would make this, in addition to other requests Ive seen, furthermore complete.
Keep up the good work!

(I hope this hasnt been requested already, the thread now spans over 20 pages, so its hard to be certain..)
Reply With Quote
  #296  
Old 03-10-2005, 12:34 AM
WhSox21 WhSox21 is offline
 
Join Date: Feb 2004
Posts: 328
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
Quote:
Originally Posted by org
First off WhSox21 - This is a great add-on! I for one appreciate your time and energy put into this!

Request:
Secondly a very userfriendly enhancement would be if you could see the actual number of tickets/replies to the right, for instance: Unresolved tickets (3)

That would make this, in addition to other requests Ive seen, furthermore complete.
Keep up the good work!

(I hope this hasnt been requested already, the thread now spans over 20 pages, so its hard to be certain..)
Nope, not a request yet. I did have that in there before but it adds extra queries that I didn't think was necessary so I got rid of it. I also have the code for the average time of response which I also took out. I'll add it in as an option next update.
Reply With Quote
  #297  
Old 03-10-2005, 09:19 AM
Blackbeard Blackbeard is offline
 
Join Date: Mar 2003
Posts: 187
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
Is it possible to set it so registered users can reply to anyones helpdesk post but dont have access to the settings section.

In the add depatments area i have put there usergroup in , they can post but not reply to other members post, just we have alot of helpful members and we want to use this as a general helpdesk aswell as a bug reporting center.
Reply With Quote
  #298  
Old 03-10-2005, 09:25 AM
WhSox21 WhSox21 is offline
 
Join Date: Feb 2004
Posts: 328
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
It would take a little bit of editing of the actual code to accomplish this. If you really wanted to do that you could modify the helpdesk.php file and remove the part of the queries where it checks for the userid. Depending on how tomorrow goes I'll see if I can help you out and post a file for you to use. I'll try to release this as a release too.

I really need to start a list of feature requests. I'll try to get something organized here shortly. This week is pretty hectic for me so once I do get something I'll let everyone know.
Reply With Quote
  #299  
Old 03-10-2005, 09:33 AM
Blackbeard Blackbeard is offline
 
Join Date: Mar 2003
Posts: 187
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
Thankyou very much, this would make it so useful for everyone
Reply With Quote
  #300  
Old 03-10-2005, 11:14 AM
gldtn gldtn is offline
 
Join Date: Apr 2003
Location: US
Posts: 169
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
Sox,

Where can I increase the amount of character to be entered in the Deparment Name? What it's set to right now is too short..

Thank You!
Reply With Quote
  #301  
Old 03-10-2005, 01:06 PM
WhSox21 WhSox21 is offline
 
Join Date: Feb 2004
Posts: 328
Благодарил(а): 0 раз(а)
Поблагодарили: 0 раз(а) в 0 сообщениях
Default
On Template: helpdesk_departmentlist
Find:
name="department" size="35"

Replace with:
name="department" size="255"
Reply With Quote
Reply
Page 30 of 72 « First 202829 30 313240 Last »

« Previous Thread | Next Thread »

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 03:53 AM.

Contact Us - Archive - Top

Powered by vBulletin® Version 3.8.12 by vBS
Copyright ©2000 - 2024, vBulletin Solutions Inc.
X vBulletin 3.8.12 by vBS Debug Information
  • Page Generation 0.04771 seconds
  • Memory Usage 2,314KB
  • Queries Executed 25 (?)
More Information
Template Usage:
  • (1)SHOWTHREAD
  • (1)ad_footer_end
  • (1)ad_footer_start
  • (1)ad_header_end
  • (1)ad_header_logo
  • (1)ad_navbar_below
  • (1)ad_showthread_beforeqr
  • (3)bbcode_quote
  • (1)footer
  • (1)forumjump
  • (1)forumrules
  • (1)gobutton
  • (1)header
  • (1)headinclude
  • (1)modsystem_post
  • (1)navbar
  • (6)navbar_link
  • (120)option
  • (1)pagenav
  • (1)pagenav_curpage
  • (4)pagenav_pagelink
  • (2)pagenav_pagelinkrel
  • (11)post_thanks_box
  • (11)post_thanks_button
  • (1)post_thanks_javascript
  • (1)post_thanks_navbar_search
  • (11)post_thanks_postbit_info
  • (10)postbit
  • (11)postbit_onlinestatus
  • (11)postbit_wrapper
  • (1)spacer_close
  • (1)spacer_open
  • (1)tagbit_wrapper 
Phrase Groups Available:
  • global
  • inlinemod
  • postbit
  • posting
  • reputationlevel
  • showthread
Included Files:
  • ./showthread.php
  • ./global.php
  • ./includes/init.php
  • ./includes/class_core.php
  • ./includes/config.php
  • ./includes/functions.php
  • ./includes/class_hook.php
  • ./includes/modsystem_functions.php
  • ./includes/functions_bigthree.php
  • ./includes/class_postbit.php
  • ./includes/class_bbcode.php
  • ./includes/functions_reputation.php
  • ./includes/functions_post_thanks.php 
Hooks Called:
  • init_startup
  • init_startup_session_setup_start
  • init_startup_session_setup_complete
  • cache_permissions
  • fetch_threadinfo_query
  • fetch_threadinfo
  • fetch_foruminfo
  • style_fetch
  • cache_templates
  • global_start
  • parse_templates
  • global_setup_complete
  • showthread_start
  • showthread_getinfo
  • forumjump
  • showthread_post_start
  • showthread_query_postids
  • showthread_query
  • bbcode_fetch_tags
  • bbcode_create
  • showthread_postbit_create
  • postbit_factory
  • postbit_display_start
  • post_thanks_function_post_thanks_off_start
  • post_thanks_function_post_thanks_off_end
  • post_thanks_function_fetch_thanks_start
  • post_thanks_function_fetch_thanks_end
  • post_thanks_function_thanked_already_start
  • post_thanks_function_thanked_already_end
  • fetch_musername
  • postbit_imicons
  • bbcode_parse_start
  • bbcode_parse_complete_precache
  • bbcode_parse_complete
  • postbit_display_complete
  • post_thanks_function_can_thank_this_post_start
  • pagenav_page
  • pagenav_complete
  • tag_fetchbit_complete
  • forumrules
  • navbits
  • navbits_complete
  • showthread_complete