HelpDesk v1.63

Feature Request...

If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features

• No File Edits!
• Ability to turn the HelpDesk off.
• Ability to turn the New Ticket option off.
• Automated Response to users when tickets are submitted by email or private message.
• Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
• Departments / Ticket Categories.
• Limit usergroups to handle certain department tickets.
• Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
• New Tickets since last visit to forums.
• New Replies since last visit to forums.
• Unresolved / Resolved Tickets.
• WYSIWYG Editor for replies.

No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.


Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

[WhSox21]

Originally Posted by AnthonyJR

I love it! But it needs to be more customizeable. i need to be able to manually give certain people/groups admin access to this.

and i need to be able to restrict certain groups from using it, and I need to be able to turn it on and off

Make sure you click install for next version as this will all be incorporated but will require file edits!

[WhSox21]

Upgraded the zip file to fix SLIGHT bugs. This update is not required but will help the performance slightly. All you'll have to do is over write the helpdesk.php file and everything should be updated.

[Polo]

Excellent, will definetly install thank you whsox

[WhSox21]

Originally Posted by Polo

Excellent, will definetly install thank you whsox

Not a problem. Glad to see people are enjoying it. Not only that but no bug fixes yet!

Well other than the performance fix! :surprised:

[TunerNetwork]

I installed it. nice hack, and simple to install. IS there a way to have it send...say, a pm to the admin or a designated person(s) to handle or answer the tickets. Or even add an email option this way the webmasters get the ticket and can address or it...or a drop down menu of what department they want the ticket to be addressed too,lol. Sorry, its a great basic hack, has alot more potential. Good Job.

[WhSox21]

Yes, everything you have mentioned is planned in the next version. I just wanted to give everyone a taste of it and release the rest. Be prepared that the next version will require file modifications.

[shadiguy1]

ive spoken with whsox he is adding a list of departments for tickets to the hack. Hell have the next version out soon. Give him some time. Im sure it wont be long.

ps- This should be considered for hack of the month as i know alot of people wanted a ticket system well here yah go.

[TunerNetwork]

Good job, *Clicks Insall*

Here it is on my board if you want to use it as an example or demo site:

http://www.tunernetwork.com/forums/helpdesk.php

If you look at the main page, http://www.tunernetwork.com, I made a "Support" link on the right side of the page, which goes to this page. Should prove helpful. GJ.

[uae]

Installed with no problems
** Clicked install **

[uae]

sorry, but the zip file showed HelpDesk v1.01.zip " Mod Version: 1.01" and php files says HelpDesk v1.0!
is that correct?