HelpDesk v1.63

Feature Request...

If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features

• No File Edits!
• Ability to turn the HelpDesk off.
• Ability to turn the New Ticket option off.
• Automated Response to users when tickets are submitted by email or private message.
• Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
• Departments / Ticket Categories.
• Limit usergroups to handle certain department tickets.
• Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
• New Tickets since last visit to forums.
• New Replies since last visit to forums.
• Unresolved / Resolved Tickets.
• WYSIWYG Editor for replies.

No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.


Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

[WhSox21]

Originally Posted by JayJ

The upgrade script doesn't like upgrading at all. It's telling me that I have a duplicate entry... As below:

Invalid SQL: INSERT INTO phrase (phraseid, languageid, varname, text, phrasetypeid) VALUES (NULL, '0',  'settinggroup_helpdesk', 'Help Desk', '5000')
mysql error: Duplicate entry 'settinggroup_helpdesk-0-5000' for key 2

mysql error number: 1062

Date: Monday 07th of March 2005 01:53:23 AM
Script: http://www.***.com/forum/admincp/helpdesk_install.php?do=upgrade&step=3

Originally Posted by WhSox21

There's nothing wrong with it. The upgrade process is only needed to upgrade from version 1.0.x to version 1.5.x. Your HelpDesk should be running fine still even if you just did that. Just don't try to run the install anymore and you should be fine. Like in my post before yours, it says just over-write the helpdesk.php file.

https://vborg.vbsupport.ru/showpost....&postcount=215

[JayJay]

Ah thankyou. I really should have read that before jumping the gun in posting. Very good addition, thanks a lot.

[WhSox21]

Originally Posted by JayJ

Ah thankyou. I really should have read that before jumping the gun in posting. Very good addition, thanks a lot.

No problem. I really need to make an FAQ section in my initial release post to answer questions like that.

[JayJay]

Just throw it in the Install readme, or you could create an individual Upgrade Readme with it in. Afterall, that's where people tend to look first (or at least where they should look!), or where they look when they occur problems.

[Slave]

Originally Posted by WhSox21

Try this file to fix your delete problem. I tested it and it worked for me so let me know if it works for you.

Works fine now .. thanks! ..

[ESADCG]

Just upgraded. Went well, no issues.
One question though. When adding departments, the usergroup setting. . .
I guess that is for assigning departments to a specific usergroup?
For now I have set them to group 2, for registered members.

Does this sound right?

Also, a couple wishes.

1) When first submitting a ticket, and it appears in the list. The link beside the ticket says (Edit Reply) shouldn't it say "Edit Ticket" and then for replys it would say "Edit Reply".
2) Would be nice in the ticket list if bbcode, and html settings for users names were displayed.

[shadiguy1]

no usergriups in departments is whom you want ot have access to see the help ticets that your members have posted.

[LEAD_WEIGHT]

Upload helpdesk.php to the forum root.

Upload admincp/helpdesk_install.php to the admin control panel directory.

Run the helpdesk_install.php file in the admin control panel directory.

If you've had this helpdesk installed before choose upgrade, otherwise choose install.

Make sure you edit the settings here:
AdminCP -> vBulletin Options -> Help Desk

Then make sure you create a department here:
helpdesk.php?do=departments

1. I uploaded the helpdesk.php to my forum root.
2. I upload admincp/helpdesk_install.php to the admin control panel directory.
-> /public_html/forums/admincp/helpdesk_install.php/
3. I ran the helpdesk_install.php file in the admin control panel directory.
4. click enter on each step
5. deleted helpdesk.php from file manager
6. ?? Then make sure you create a department here:
helpdesk.php?do=departments what or how I do this cause I do not see the button for file manager. :disappointed:

[computer1]

when you go to your board lok after helpdesk text puch that buttom
then lock to your left said under help desk alternativ that you can se
departments and user group setings puch departments and their you can tapy in that.

[WhSox21]

Originally Posted by LEAD_WEIGHT

Upload helpdesk.php to the forum root.

Upload admincp/helpdesk_install.php to the admin control panel directory.

Run the helpdesk_install.php file in the admin control panel directory.

If you've had this helpdesk installed before choose upgrade, otherwise choose install.

Make sure you edit the settings here:
AdminCP -> vBulletin Options -> Help Desk

Then make sure you create a department here:
helpdesk.php?do=departments

1. I uploaded the helpdesk.php to my forum root.
2. I upload admincp/helpdesk_install.php to the admin control panel directory.
-> /public_html/forums/admincp/helpdesk_install.php/
3. I ran the helpdesk_install.php file in the admin control panel directory.
4. click enter on each step
5. deleted helpdesk.php from file manager
6. ?? Then make sure you create a department here:
helpdesk.php?do=departments what or how I do this cause I do not see the button for file manager. :disappointed:

Hopefully you really deleted install_helpdesk.php and not helpdesk.php. In my next post I'll explain how to give usergroups access to the department settings. Thanks for the help trying to help other people guys!